marlou C.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Marlou C. is an experienced Customer Service Representative specializing in inbound and outbound support within the business process outsourcing sector in the Philippines. With roles at ResultsCX and Concentrix CVG Philippines, Inc., Marlou has provided comprehensive client assistance, including technical support, email support, and the administration of billing, subscription management, and retention services. His background involves handling payment processing, billing adjustments, upgrades and downgrades, policy coverage, and cancellation requests. Marlou’s proficiency extends to industry-standard practices in customer success administration, working mainly with customers to resolve issues related to billing history, pricing, and account maintenance. He holds a Bachelor in Secondary Education Major in English from Northeastern Cebu Colleges, Inc.
Experience
Customer Service Representative
ResultsCX · 2021 — 2022Handled customer inquiries covering billing, policy coverage, and payment processing, with additional focus on retention, cancellations, and policy upgrades or downgrades. Responsible for maintaining accurate billing history as part of service delivery.Customer Service Representative
Concentrix CVG Philippines, Inc. · 2022 — PresentProvided customer service via multiple channels, performed technical support duties, and acted as Customer Success Administrator. Addressed email support issues, coordinated retention and cancellation requests, managed billing adjustment, pricing, subscription upgrades or downgrades, and processed payments.
Skills & Expertise
Education
- Bachelor in Secondary Education Major in EnglishNortheastern Cebu Colleges, Inc.
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