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Marry G. — Mid-Level Customer Service and Virtual Assistant Specialist from Philippines

Marry G.

Mid-Level Customer Service and Virtual Assistant Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marry G. is a dedicated Customer Service professional and Virtual Assistant with over four years of experience working remotely and in-person across various sectors, including healthcare, BPO, e-commerce, and sales. She holds a Bachelor of Science in Information Technology, graduating in 2026 from Cebu City, Philippines. Marry excels in appointment setting, managing over 200 lead pipelines, and conducting both inbound and outbound calls efficiently. Her professional expertise is further enhanced by her proficiency in Shopify order tracking and social media engagement, managing customer interactions and community growth on platforms like Facebook and Instagram. She has also ventured into AI video production, utilizing her skills in AI video editing to create engaging visual content swiftly. Marry's ability to work independently and maintain high standards without supervision has been proven by her successful roles in remote settings at KCCS BPO and other organizations.

Experience

  • Customer Service Representative / Medical Assistant

    Clinic
    Coordinated patient scheduling and managed inbound calls from attorneys, nurse case managers, and insurance providers while maintaining accuracy and professionalism.

  • Customer Service Representative / Receptionist (Remote)

    KCCS BPO
    Handled a high volume of inbound calls and appointment setting remotely, showcasing strong self-management and adaptability to remote tools.

  • Cold Caller / Appointment Setter

    Payroll System
    Oversaw a pipeline of 200+ leads through consistent follow-ups and converted cold calls into scheduled appointments, achieving daily call goals.

  • AI Video Editor

    Freelance
    Created AI-generated videos from static images with custom prompts, producing polished visual content that aligned with client expectations.

  • Social Media & Shopify Manager

    E-commerce Business
    Oversaw community engagement on Facebook and Instagram, managing comments, direct messages, and page growth, while also tracking and resolving customer orders via Shopify.

Skills & Expertise

Customer Service and Admin SupportMedical PartnershipsAccounts PayableBookkeepingCustomer ServiceEcommerceWebsite BuilderCustomer Service Representative

Education

  • Bachelor of Science in Information Technology
    Cebu City, Philippines · — — 2026