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Mart A. — Team Lead/Lead Trainer/Lead Quality Analyst from United States

Mart A.

Team Lead/Lead Trainer/Lead Quality Analyst

United States 3-6 years 20 - 200 USD per day
Open to offersNew to Platform
Languages
English
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About

Mart A. G. is a dedicated professional with 7 years of experience across various industries, including education, customer service, and governmental services. With a foundation in Computer System Servicing and Events Management from vocational education, Mart has leveraged his skills successfully in different roles. He served as a Private Teacher at Saint Nicholas School of Plaridel, where he applied his background in Technology and Livelihood Education. Transitioning from teaching to technical support, Mart contributed at DESO, and further advanced to a Customer Service Representative role in a Telco account at VXI Global Inc. His ability to develop strong relationships facilitated his effectiveness in these roles. Most recently, he held the title of Project Trainer at Thoth, where he utilized his educational experience to train and develop others. Mart's adaptable and resilient nature has enabled him to thrive in fast-paced settings, always contributing towards team success and continuous improvement.

Experience

  • Project Trainer

    Thoth · 2023 — 2024
    Led training sessions for projects, imparting knowledge and skills to participants to enhance their understanding and performance.
  • Customer Service Representative

    VXI Global Inc. · 2022 — 2023
    Handled customer inquiries and provided support for a telecommunications account, enhancing customer satisfaction through effective communication.
  • DESO Technical Support Staff

    null · 2022 — 2022
    Provided technical assistance and support during a scheduled event, addressing inquiries and ensuring proper functionality.
  • Contact Trace

    Department of Interior and Local Government (DILG) · 2020 — 2021
    Conducted contact tracing initiatives, working to track and mitigate the spread of communicable diseases.
  • Private Teacher (High School)

    Saint Nicholas School of Plaridel, Inc. (SNSP) · 2017 — 2020
    Provided instruction to high school students, facilitating learning in various subjects and helping to prepare them for academic success.
  • Census Area Supervisor (CPH2020)

    null · 2020 — 2020
    Oversaw the census operations within a designated area, managing the data collection process and coordinating with staff.
  • DESO Technical Support Staff

    null · 2019 — 2019
    Assisted in technical support during a scheduled event, ensuring smooth operations and addressing participant inquiries.
  • On the Job Training/ Practice Teaching

    Looc National High School · 2017 — 2017
    Engaged in practical teaching experiences at a secondary school, working under the guidance of educators.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in Technology and Livelihood Education
    University of Science and Technology of Southern Philippines · 2013 — 2017

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