Martha A.

Martha O. is a seasoned Customer Support Assistant with over four years of experience in the healthcare and service sectors. She adeptly manages high-volume client communications, often handling more than 60 daily calls and orchestrating over 20 appointments with precision and high data accuracy. Her tenure at Echolab Radiology & Laboratory Services involved providing empathetic support, maintaining patient records, and ensuring customer satisfaction through timely follow-ups. At Camillo Outsourcing Company, Martha managed over 100 daily interactions, demonstrating excellence in CRM record maintenance and campaign success in a remote environment. Additionally, as a contract Appointment Setter for Win Academy Real Estate, she conducted over 250 outbound calls daily, showcasing her efficiency in a target-driven context. She is proficient with tools like Zendesk, HubSpot, and Zoho CRM, which complement her expertise in clear communication, attention to detail, and problem solving. Martha graduated with a B.Sc. in Microbiology from the University of Ilorin and holds certifications in Virtual Assistance and Human Resources Management.