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Martin J. — Junior Customer Service Specialist from Philippines

Martin J.

Junior Customer Service Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Martin John D. is a motivated and detail-oriented professional with a versatile background in customer support, back-office operations, HR service delivery, and sales management. During his tenure at Accenture Inc., he delivered exceptional support in chat support and billing functions, where he addressed UK-based customer concerns related to heating devices and managed back-office billing operations for US-based clients, ensuring accuracy in processing electricity and gas consumption data. In his role within HR service delivery, he conducted thorough background checks for an Australian mining company, supporting HR hiring objectives by endorsing suitable candidates. At Megaworld Corporation, Martin excelled as a Sales Manager, leveraging digital marketing strategies and managing social media platforms to promote premium properties, demonstrating his strong digital marketing skills. His commitment to excellent service is evidenced by proactive lead generation tactics such as distributing flyers and expanding networks through social media platforms like Facebook, Instagram, TikTok, and YouTube.

Experience

  • Sales Manager

    Megaworld Corporation · 2023 — 2025
    Focused on selling premium properties in BGC and Bulacan, ensuring exceptional client service. Actively managed social media platforms including Facebook, Instagram, TikTok, and YouTube for connecting with potential buyers. Distributed flyers in malls to enhance local visibility and generate leads while utilizing digital marketing strategies to advertise properties across social media channels.
  • HR Service Delivery New Associate

    Accenture INC. · 2021 — 2022
    Conducted thorough background checks on job applicants for a mining company in Australia. Evaluated candidate credentials and recommended suitable candidates for progression in the recruitment process, aiding HR hiring objectives.
  • Transaction Processing New Associate

    Accenture INC. · 2020 — 2021
    Managed back-office billing operations for a US-based client, focusing on the accurate processing of electricity and gas consumption data. Verified meter readings and corrected discrepancies to maintain billing accuracy.
  • Customer Service New Associate

    Accenture INC. · 2019 — 2020
    Provided technical support through chat for UK-based customers, identifying and resolving issues related to heating devices. Handled customer inquiries about equipment malfunctions and refund requests with professionalism and empathy.

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