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marvin G. — Mid-Level Casino Pit Supervisor from Philippines

marvin G.

Mid-Level Casino Pit Supervisor

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marvin L. G. is a results-driven professional renowned for his experience in the casino operations and hospitality industries. He has demonstrated an impressive career trajectory, advancing from the role of Dealer to Pit Supervisor at NUSTAR Resort & Casino. Marvin excels in providing guest satisfaction through his strong leadership in team supervision, ensuring operational excellence and compliance with gaming regulations. His responsibilities include supervising gaming table operations, monitoring dealer performance and providing essential coaching, as well as resolving guest concerns professionally. Marvin played a critical role in ensuring the fairness, integrity, and security of gaming operations. Bringing a wealth of experience from his roles in food service as a waiter at establishments like Hukad and Chowking, he is adept in exceptional customer service and maintaining high hospitality standards. Additionally, Marvin has contributed to efficient operations in retail and restaurant environments. His diverse skills are further highlighted by his proficiency in inventory management and conflict resolution.

Experience

  • Pit Supervisor

    NUSTAR Resort & Casino · 2023 — Present
    Supervise gaming table operations while ensuring adherence to casino policies and gaming regulations. Monitor and coach dealer performance to uphold service and operational standards. Address guest concerns and manage escalated situations professionally. Collaborate with management for seamless daily casino operations and prepare reports to maintain accurate gaming records. Conduct table games following established gaming rules and company policies.
  • Dealer

    NUSTAR Resort & Casino · 2021 — 2023
    Engaged in table games adhering to gaming rules and ensuring customer satisfaction. Maintained accuracy in chip handling, payouts, and game procedures while ensuring the integrity and security of gaming operations.
  • Fishing Vessel Crew

    Taiwan Fishing Vessel · 2017 — 2018
    Assisted in fishing operations and contributed to vessel maintenance. Followed safety protocols and operational guidelines during sea voyages, working effectively in a multicultural team in challenging conditions.
  • Waiter

    Hukad, Cybergate
    Provided exceptional customer service while assisting guests with menu choices to ensure satisfaction. Processed orders while upholding service quality and supported restaurant operations and cleanliness.
  • Waiter

    Chowking
    Delivered food and beverage service in line with hospitality standards, aiding in special events and fulfilling guest requests.
  • Crew Member

    7-Eleven, Bulacao Branch
    Handled cash transactions while assisting customers and maintaining inventory and merchandising standards.
  • Stockman

    One Pavilion Mall
    Managed inventory and stock replenishment, assisting with the receiving and organization of merchandise.
  • Kitchen Staff (Grillman)

    Jollibee, Cybergate
    Prepared food products in accordance with company standards while ensuring food safety and quality requirements.
  • Kitchen Staff (Fryman)

    Jollibee, IT Park
    Operated the frying station, ensuring product quality and maintaining cleanliness as well as food safety standards.

Skills & Expertise

Education

  • Hotel and Restaurant Management
    University of Cebu · 2010 — 2011
  • High School
    Ramon Duterte Memorial National High School · 2009 — 2010
  • Elementary
    Banawa Elementary School · 2004 — 2005

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