MARY J.

Employers should hire me because I bring 17 years of BPO experience and 8 years as a Client Success & Operations Specialist, with expertise in accounts receivable, collections, customer service, sales, and quality assurance. I have worked with clients across the US, UK, Australia, and Asia, helping businesses improve cash flow, resolve complex issues, and strengthen customer relationships. I am results-driven, adaptable, detail-oriented, and proficient in tools such as QuickBooks, Sage 100, Salesforce, Zendesk, and Microsoft Office. I take ownership of my work, learn quickly, and consistently deliver high-quality results that contribute to business growth.

• Accounts Receivable Specialist / Collections

  Property Management Company · 2024 — Present
  Handled inbound and outbound calls to homeowners regarding account updates and billing concerns. Processed legal billing and prepared documents for collections as necessary.

• Accounts Receivable Specialist

  Phoenix BPS · 2019 — 2023
  Monitored customer accounts to ensure timely receipt of payments. Managed daily cash duties and updated cash receipt logs. Resolved customer billing disputes and generated invoices for clients.

• Quality Assurance Analyst

  MAGELLAN SOLUTIONS · 2017 — 2019
  Prepared and implemented quality assurance policies and procedures. Documented quality assurance activities and created audit reports.

• Lead Generation / Appointment Setter

  TELETECH · 2015 — 2017
  Conducted research to track and maintain leads. Made outbound calls to develop new business and scheduled appointments for the Business Development Manager.

• Quality Assurance Specialist

  Medialink Contact Solutions · 2014 — 2015
  Monitored and evaluated inbound calls to ensure adherence to quality standards. Conducted training sessions and provided feedback to call center agents.

• Mortgage Specialist

  Medialink Contact Solutions · 2011 — 2013
  Met with potential clients to discuss their financial situations and recommend appropriate mortgage plans. Collected necessary documentation for applications and maintained communication with applicants.