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Mary J. — Mid-Level Virtual Assistant Administrative Support Specialist from Philippines

Mary J.

Mid-Level Virtual Assistant Administrative Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mary Joy D. is a seasoned Virtual Assistant with over five years of experience in providing administrative support to businesses in the US and Australia. Her expertise spans customer service, appointment setting, CRM management, and business development. She is proficient in utilizing AI tools such as ChatGPT to streamline workflows, generate content, and enhance productivity. Her role as a part-time cold caller in real estate involves conducting high-volume outbound calls, qualifying leads, and utilizing AI for script improvement. As a Business Development Representative at Salary.com, she managed meetings with HR executives and utilized Salesforce for maintaining CRM records. Mary Joy's adeptness with platforms like Canva and social media management, particularly Facebook and Instagram, has supported her in managing client communications and content creation. Her educational background includes a Bachelor of Science in Business Administration from Marian College-Ipil.

Experience

  • Part-Time Cold Caller

    Real Estate · 2026 — Present
    Performed high-volume outbound cold calls to homeowners and property owners to identify motivated sellers. Collected property information to qualify leads and assess seller motivation. Scheduled appointments for acquisitions managers while maintaining an organized pipeline. Updated CRM systems with call outcomes, lead details, and follow-up activities. Managed objections effectively, enhancing rapport with potential clients. Executed data entry and administrative tasks to support daily operations. Leveraged AI tools, including ChatGPT, to optimize call scripts and draft follow-up messages.

  • Virtual Assistant / Appointment Setter

    Solar Campaign · 2025 — 2026
    Scheduled meetings between homeowners and Solar Consultants. Managed customer communications through phone, SMS, and email. Organized CRM records and maintained customer documentation. Assisted in creating Canva graphics and managed Facebook & Instagram content. Conducted research to support various administrative functions and utilized ChatGPT for drafting emails and enhancing workflow.

  • Business Development Representative

    Salary.com · 2024 — 2026
    Oversaw calendar management and scheduled meetings with HR executives and decision-makers. Maintained CRM records accurately using Salesforce. Conducted prospect and company research to support business development initiatives. Handled email communications and follow-ups effectively. Crafted outreach messages utilizing AI tools to enhance efficiency. Coordinated appointments between prospects and Account Executives while providing administrative support.

  • Sales Representative

    BPO Seats · 2022 — 2024
    Provided exceptional customer service and promptly resolved client concerns. Generated sales through upselling, cross-selling, and cold calling techniques. Established and nurtured strong relationships with clients to ensure retention. Managed leads and tracked sales activities using CRM tools. Engaged potential clients via social media to enhance brand awareness.

  • Customer Service Representative

    EXL Service · 2020 — 2022
    Collaborated with claims adjusters to expedite the processing of insurance claims. Efficiently managed and resolved claims within strict timelines, ensuring client satisfaction through communication and updates. Conducted follow-ups on pending cases and maintained high accuracy in data entry and documentation. Guided policyholders through the claims process while applying basic medical terminology as needed.

  • Customer Service Representative

    Sykes Asia Inc. · 2018 — 2021
    Delivered outstanding customer service via phone and email, addressing customer concerns while achieving high satisfaction ratings. Managed customer records and documentation with precision, developing strong communication and problem-solving skills.