MARY A.
Mid-Level Healthcare Support Specialist
Open to offersNew to PlatformAbout
Mary Ann L. is an experienced professional in Customer Service and Healthcare Support, boasting over 8 years of expertise in areas such as healthcare verification, medical coding, billing, and technical support. She has proven skills in handling inbound and outbound calls, adeptly resolving complex customer inquiries, and ensuring accuracy in documentation in compliance with industry standards including HIPAA. She has a strong background in data verification, claims and benefits assistance, and CRM systems, which enables her to maintain efficiency in fast-paced environments. Mary Ann has served in key roles at companies such as Access Healthcare, Optum, and Afni Philippines, where she demonstrated her capabilities in customer interaction management, medical record accuracy, and order processing. Her technical acumen is complemented by her skills in Microsoft Office and navigation of CRM tools and software, leading to operational success through cross-functional collaboration.
Experience
Back Office Verification Representative - Healthcare Insurance | Medical coding
Access Healthcare · 2022 — 2026Executed outbound calls for follow-ups and document confirmations. Carried out data verification to ensure medical records' accuracy. Processed healthcare documentation and coding tasks while managing email, chat, and messages.Customer Service Representative - Healthcare Advocate
Optum · 2021 — 2022Addressed inbound calls from members concerning benefits, eligibility, claims, prior authorizations, and healthcare services. Maintained accurate member records in CRM systems while documenting all customer interactions. Worked with providers, insurance representatives, and internal departments to resolve complex inquiries.Customer Service Representative - Order Support | Collections Specialist
Afni Philippines · 2019 — 2021Managed both inbound and outbound calls related to customer orders, billing inquiries, account issues, and payment arrangements. Supported customers with order processing, statuses, cancellations, and returns, in addition to collecting and processing payments.Customer Service Representative - Billing
VXI Panorama · 2017 — 2019Handled high-volume inbound calls regarding billing inquiries, account information, payments, and service-related issues. Informed customers about billing statements, charges, and payment options while documenting interactions and maintaining precise account records using CRM systems. Collaborated with internal departments to address complex billing concerns.Technical Support Representative - Sales and Technical
Startek · 2015 — 2016Delivered technical support through inbound calls, troubleshooting internet, cable, phone, and device-related issues. Diagnosed and resolved concerns related to connectivity, hardware, software, and accounts. Assisted customers with account updates, service activations, and technical queries, while accurately documenting interactions and troubleshooting steps in CRM systems.
Skills & Expertise
Education
- Pre-School EducationCenter Of Early Childhood Care Development · 2009 — 2010
- High SchoolCommonwealth High School · 2005 — 2009
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