Mary J.
Senior Virtual Legal Assistant
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Mary Joy S. is a seasoned Virtual Legal Assistant with over nine years of remote professional experience, including four years supporting U.S. law firms specializing in Workers’ Compensation and Personal Injury. At Dayan Houman PLC, she managed high-volume caseloads, oversaw medical lien negotiation, and executed tasks such as reviewing billing statements, ensuring HIPAA compliance, and leveraging medical documentation to secure substantial lien reductions—improving client net recoveries by at least 33%. Mary Joy S. also facilitated subpoena requests and coordinated with claims adjusters and healthcare providers. Her work extends to roles in web research and data entry for WinYourDay in Germany, and as a freelance assistant handling Salesforce CRM management, market research, and database administration for global clients.
Experience
Legal Assistant / Lien Negotiator
Dayan Houman PLC · 2024 — 2026Negotiated medical liens with hospitals, collection agencies, health insurance companies, subrogation departments, and third-party liability carriers. Requested and verified medical records alongside itemized billing statements to ensure accuracy and identify errors. Maintained full HIPAA compliance in handling protected health information while reviewing medical bills for discrepancies. Prepared strategic settlement offers and sent proposals to medical providers to secure notable reductions in outstanding balances. Managed organized case files that included medical documents and lien correspondence, and acted as a liaison among clients, providers, and attorneys to facilitate efficient case resolution.Legal Assistant / Case Administrator
Dayan Houman PLC · 2022 — 2024Opened case files and completed data entry tasks in Merus and Salesforce Lightning CRM to ensure cases were set up accurately. Organized and filed case documents following established naming conventions and company protocols. Prepared subpoenas through electronic portals to secure medical and legal records. Scheduled appointments and communicated with clients to ensure attendance at initial Panel QME meetings. Coordinated with claims adjusters for treatment authorizations and obtained case numbers using EAMS. Collaborated with PTP doctors regarding new patient referrals, and trained new team members to promote a culture of excellence.Freelance Virtual Assistant
Upwork · 2016 — 2024Provided a range of remote administrative, research, and legal support services to international clients. Engaged in extensive market, product, and lead generation research. Managed data entry tasks, CRM updates including Salesforce and Google Workspace, and supported social media management and marketing research. Maintained high client satisfaction through reliable and timely project delivery.Web Research / Data Entry
WinYourDay · 2022 — 2023Conducted thorough internet research and compiled data into Airtable databases from various fields. Applied advanced search techniques to achieve precise results and employed automated tools to lessen manual data entry time. Ensured complete accuracy in data validation and entries.
Skills & Expertise
Education
- Bachelor of Science in AccountancySt. Louis University · 1992 — 1997
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