Mary A.

Mary A. is an experienced English Customer Service Representative (Tier 2) and Data Encoder based in Dumaguete City, Philippines, with a background in customer support, data entry, and POS system management. At Tarro/Wonders and Dungog Consultancy Services, she managed high-volume customer inquiries and orders by call, updated and maintained customer records, processed refunds and service requests, and resolved escalated issues—all while meeting key metrics such as AHT, MR, and CCR. Promoted to Tier 2 within three months, she demonstrated reliability and strong performance. As a Data Encoder, she entered, verified, and organized large volumes of data with a focus on accuracy and attention to detail, ensuring confidentiality and timely completion. Mary’s academic background includes a Bachelor of Secondary Education, Major in English, from Silliman University, supporting her typing, communication, and time management skills in professional environments.