Mary N.

Mary N. is a seasoned Multi-Channel Support and Healthcare Specialist with nearly three years of extensive experience within the BPO industry. Based in Cangmating, Sibulan Negros Oriental, she excels in handling high-volume customer support and technical troubleshooting, specifically within healthcare accounts and mobile services. Her proficiency extends to multi-channel communication through platforms such as Zendesk, and she is adept at managing diverse administrative tasks. As a Customer Service Representative at Smile on Demand by Vervent, she expertly handled inquiries via calls, emails, and chats, demonstrating her ability to manage transactions with precision. At TTEC, she worked as a Healthcare Representative, where her responsibilities included managing patient inquiries and insurance data. Mary’s technical expertise is backed by skills in SAP Business One and mobile OS troubleshooting, supported by certifications in computer programming and SAP Business One. She aims to transition these skills into a remote Virtual Assistant role, leveraging her strong background in technology and patient care.