Mary R.
Open to offersNew to PlatformAbout
Mary Rose F. is a seasoned professional with expertise in the healthcare and business process outsourcing industries. As a Medical Assistant / Back Office Associate at Tactical Back Office from March 2024 to December 2025, she managed patient scheduling, maintained medical office administration functions, handled insurance verification, and was knowledgeable in EMR/EHR systems. Her responsibilities included coordinating appointments, ensuring HIPAA compliance, processing claims, and supporting a multidisciplinary team. Previously, she served as a Customer Associate II at Continuum Global Solution, assisting patients with prescription orders and insurance coverage. Her experience also spans operational leadership at Teleperformance, where she managed teams as an Operation Supervisor, coached agents, and monitored KPIs. Mary Rose holds a Master’s in Business Administration and a Bachelor of Science in Entrepreneurship, enhancing her proficiency in both clinical and administrative tasks.
Experience
Customer Associate II
Continuum Global Solution · 2023 — 2024Assisted customers with their prescription orders via phone. Provided information on local pharmacies for purchasing medicine while orders were pending. Verified medications covered by patient insurance.Operation Supervisor
Teleperformance · 2023 — 2023Coached and guided a team of 18-22 agents, offering real-time assistance for product knowledge. Handled administrative tasks and took managerial calls while monitoring agent and team KPIs.Subject Matter Expert / CSR
Teleperformance · 2021 — 2023Created and managed reservations, cancellations, and ticket exchanges, while supporting frontline agents by taking supervisory calls. Assisted newcomers in understanding product knowledge and processes, in addition to responding to frontline inquiries.Customer Service Representative
Sitel Philippines (Foundever) · 2019 — 2020Resolved customer concerns and conducted upselling while assisting customers with troubleshooting issues.Medical Assistant / Back Office Associate
Tactical Back OfficeScheduled appointments for patients and managed calendars, while coordinating referrals and follow-ups. Ensured patient records remained accurate and confidential in compliance with HIPAA regulations. Addressed patient inquiries and facilitated communication with healthcare providers. Administered billing, coding, and processed insurance claims to enhance reimbursement efficiency. Utilized electronic health record (EHR) systems and medical software while operating necessary medical equipment. Collaborated within a multidisciplinary team and participated in meetings and initiatives focused on quality improvement.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipQuezon City Polytechnic University · 2015 — 2019
- Master’s in Business AdministrationPolytechnic University of the Philippines
Interested in this professional?
Sign in as an employer to save this profile or invite Mary R. to a job.
Sign in as an employer