Mary G.
Junior Executive Assistant
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About
Mary Grace Z. is an accomplished Executive Assistant and Virtual Assistant with nearly five years of experience serving US-based clients in the digital marketing, healthcare, and e-commerce sectors. She excels in managing executive calendars, coordinating inbox communications, and facilitating cross-functional interaction across different time zones. Mary Grace is proficient in workflow optimization and CRM administration, specifically using platforms like Salesforce, Zoho CRM, and Asana. Her career encompasses roles such as Digital Marketing Associate at IPG Mediabrands, Executive Assistant for Dr. Joseph Cosha, and Social Media Manager at Clickloop Digital LLP, where she handled tasks ranging from customer support to social media strategy and engagement analysis. Her tenure as a Healthcare Support Representative at Sagility further enriched her ability to manage sensitive patient information while providing exceptional support. With exemplary skills in managing high-volume administrative tasks, Mary Grace is a reliable resource for fast-paced international teams. She holds a Bachelor of Special Needs Education and is a certified Google Ads professional.
Experience
Digital Marketing Associate. Search & Social
IPG Mediabrands · 2025 — 2026Resolved shipping delays and high-priority complaints by coordinating with operations and fulfillment teams. Provided remote customer support through email, chat, and social media for e-commerce and service-based clients. Handled order tracking, refunds, escalations, and product inquiries, ensuring consistency in brand voice. Recorded recurring issues and suggested workflow improvements to enhance customer experience.Executive Assistant
Dr Joseph Cosha · 2025 — 2025Oversaw the management of executive calendars, inboxes, and travel logistics, aligning meetings, client sessions, and strategic priorities. Managed all aspects of webinar operations, including scheduling, registration tracking, communications, and follow-up after events. Engaged in outreach to prospective clients while maintaining communication with partners and stakeholders. Improved access to confidential records and operational documentation by streamlining digital filing systems. Maintained CRM records, tracked leads, and assisted business development efforts.Social Media Manager
Clickloop Digital LLP · 2023 — 2025Designed and published daily content on Instagram, Facebook, and TikTok to align with brand and campaign objectives. Evaluated engagement and conversion metrics to adjust content strategy and enhance performance. Created captions and collaborated with design and paid media teams for promotional initiatives. Fostered community engagement and enhanced audience relationships through consistent interaction.Healthcare Support Representative
Sagility · 2022 — 2023Provided training and mentorship to new hires during their initial period, offering workflow guidance and support in call handling. Assisted healthcare members with benefits verification, claims status, and appointment coordination. Managed sensitive patient information while ensuring compliance with HIPAA and data privacy regulations. Addressed complex cases by escalation and ensured accurate documentation in internal systems.Healthcare Support Representative
Pasig Green Pasture Christian School, Inc. · 2021 — 2022Conducted classroom observations and provided structured performance feedback to teaching staff. Facilitated communication among faculty, parents, and administration to enable smooth daily school operations. Organized staff meetings and supported institutional programs and significant school events. Planned social media content and engaged with the community through various initiatives.Healthcare Support Representative
Pasig Green Pasture Christian School, Inc. · 2021 — 2022Created and executed lesson plans adhering to Montessori and DepEd standards for early childhood and grade school students. Monitored academic progress and implemented interventions to enhance student performance. Applied differentiated instruction techniques to cater to diverse learning needs, including those with special requirements. Coached students for academic competitions and contributed to school-wide academic initiatives.
Skills & Expertise
Education
- Bachelor of Special Needs EducationVillagers Montessori College
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