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Mary A. — Senior Telecommunications Administrative Coordinator from Philippines

Mary A.

Senior Telecommunications Administrative Coordinator

Philippines 6+ years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Mary Ann G., an experienced administrative professional, has dedicated over a decade to the telecommunications industry and billing operations, honing her expertise in administrative coordination, process improvement, and SLA compliance. With two years in a leadership role at Globe Telecom through Asticom Business Services Inc., she effectively improved team productivity and minimized escalations. Starting as a Billing Assistant, Mary Ann ensured accuracy in billing inquiries and account adjustments. In her role as Admin and Sales Coordinator at Acabar Marketing International Inc., she provided vital administrative support and coordinated internal communications. Currently, as a self-employed business owner in printing services, she manages operations, focusing on client satisfaction and inventory management. Her technical proficiency includes Microsoft Office and CRM systems, underscoring her capability in data analysis and reporting.

Experience

  • Team Leader

    Asticom Business Services Inc. (Globe Telecom Account) · 2022 — 2024
    Directed a team to meet SLA compliance and enhance operational efficiency. Focused on increasing team productivity by coaching members and closely monitoring performance. Compiled performance and management reports for leadership assessment.
  • Assistant Team Leader

    Asticom Business Services Inc. (Globe Telecom Account) · 2021 — 2022
    Assisted in overseeing daily operations and supervising team activities. Contributed to performance tracking and supported quality assurance measures. Helped address and resolve operational challenges and escalations.
  • Billing Assistant

    Asticom Business Services Inc. (Globe Telecom Account) · 2015 — 2022
    Handled billing inquiries and processed account adjustments. Ensured accuracy in documentation and reporting practices. Conducted follow-ups regarding unpaid accounts.
  • Admin and Sales Coordinator

    Acabar Marketing International Inc. (Globe Telecom Account) · 2013 — 2015
    Provided comprehensive administrative support and generated reports. Coordinated internal communications and streamlined workflow.
  • Printing Services

    Self-Employed
    Oversaw all business operations, including client coordination, pricing strategies, and setting delivery timelines. Ensured high levels of customer satisfaction to foster repeat business. Managed inventory and sourced suppliers to minimize material shortages and delays.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Bestlink College of the Philippines · 2009 — 2013

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