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Mary L. — Mid-Level Appointment Setting Specialist from Philippines

Mary L.

Mid-Level Appointment Setting Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mary Lou B. is an experienced Appointment Setter | Virtual Assistant with a background spanning B2B and B2C campaigns in the insurance, home improvement, and retail industries. She has managed outbound calling operations for Amazon’s retail accounts, providing customer service and sales support on order tracking, returns, and account management. At MHR Remodeling and KPG Call Center, Mary Lou excelled in lead qualification, handling high-volume calls to homeowners, setting appointments for remodeling services, and consistently achieving high client show-up rates. Most recently, at American Income Life, she set and confirmed appointments for licensed insurance agents, leveraging CRM & dialer tools for precise call notes and data reporting. Her expertise includes calendar management, objection handling, and maintaining accurate CRM records to support effective sales processes.

Experience

  • Appointment Setter – B2B & B2C Campaigns

    Company not specified · 2025 — Present
    Qualified leads by assessing needs, authority, budget, and readiness, set confirmed appointments and meetings for sales teams and consultants, managed objections effectively while fostering rapport, and maintained up-to-date CRM records, including call notes, dispositions, and appointment details.

  • Appointment Setter

    American Income Life · 2022 — 2024
    Engaged individual clients through outbound calling to arrange appointments for insurance consultations, verified interest and eligibility of prospects, and coordinated meeting schedules for licensed insurance agents using calendar tools.

  • Outbound Appointment Setter

    KPG Call Center · 2020 — 2022
    Placed outbound calls to homeowners for home improvement services, qualified leads based on specific criteria such as location and project needs, scheduled appointments for sales consultants and field estimators, and addressed objections to support higher show-up rates.

  • Call Center Agent

    Amazon Retail Account · 2018 — 2019
    Managed high-volume inbound and outbound calls for Amazon retail customers, providing assistance with order tracking, returns, refunds, cancellations, and account-related concerns while maintaining Amazon’s customer service standards.

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