Mary G.

Mary Grace C., based in Imus, Cavite, Philippines, is a seasoned professional with over 8 years of experience in the BPO industry, specializing in the healthcare sector. She has dedicated more than 5 years to supporting U.S. healthcare accounts, where she honed her skills in Pharmacy Benefit Management (PBM), appointment scheduling, and insurance verification. Her expertise extends to ensuring HIPAA-compliant documentation and providing robust support to both patients and providers. Mary Grace has a track record of proficiently managing work-from-home operations, particularly in her role at Concentrix as a Pharmacy Appointment Setter and US PBM Helpdesk Support, where she coordinated medication access and facilitated prior authorizations. Her technical proficiency includes tools such as Salesforce, Zendesk, and PBM platforms, underscoring her capabilities in healthcare virtual assistance. A HIPAA certified professional, Mary Grace holds a Bachelor of Science degree in Secondary Education from Eulogio 'Amang' Rodriguez Institute of Science and Technology.