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Mary J. — Junior Healthcare Customer Support Representative from Colombia

Mary J.

Junior Healthcare Customer Support Representative

Colombia 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalogSpanish
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About

Mary Jane S. is a results-driven professional with extensive experience in U.S. healthcare customer support, administrative operations, and education. She has adeptly handled inbound and outbound calls, processed healthcare service orders, and ensured compliance with HIPAA standards while maintaining high-quality customer support. Her role demanded expertise in Order Management Systems, case tracking, and regular interaction with cross-functional teams to guarantee timely service delivery. In education, she has served as a private tutor, providing tailored instructional support in subjects such as English and Mathematics, and fostering a productive learning environment. Her administrative skills are evident from her work in scheduling, data management, and academic support at Visayas State University. Proficient in data entry and document management, Mary Jane has consistently shown attention to detail and efficiency in both remote and fast-paced settings. She is ready to leverage her experience and expertise in both local and international professional environments.

Experience

  • Home-based Tutor

    Virtual Staffing Solutions · 2018 — 2025
    Delivered one-on-one tutoring sessions in English, Mathematics, Science, History, and other subjects. Supported students in their assignments, performance tasks, and exam preparations while customizing learning strategies to meet individual needs.
  • University Administration Student Assistant

    Visayas State University · 2024 — 2025
    Facilitated administrative tasks by responding to inquiries and maintaining efficient daily office operations. Assisted in data entry and record-keeping processes for students' academic portals.
  • Local Youth Council Secretary and Member

    Sangguniang Kabataan - Matapay · 2020 — 2022
    Coordinated youth development and educational programs while planning community outreach initiatives. Managed meetings and events in collaboration with local government and stakeholders, and assisted in compiling reports and documentation for various projects.
  • Customer Service Representative

    Healthcare Service Order Management Systems
    Handled inbound and outbound calls to provide customer support for an American healthcare account. Managed healthcare service orders and followed up on order status to keep clients informed.

Skills & Expertise

Education

  • Bachelor of Science in Marine Biology
    Visayas State University · 2015 — 2019
  • Major in Computer Systems Servicing (CSS) With Highest Honor
    Hilongos National Vocational School · 2009 — 2015
  • With High Honor
    Matapay Elementary School

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