Mary G.

Mary G. is a seasoned Customer Service Representative with over seven years of experience in the BPO industry, specializing in remote support and administrative assistance. She has effectively managed both inbound and outbound calls, and provided support through email and chat, demonstrating strong customer issue resolution skills. Her recent experience includes roles such as Medical Executive Assistant and Insurance Verification Specialist, where she efficiently coordinated schedules, handled healthcare provider interactions, and ensured seamless clinic operations while working remotely. Mary excels in maintaining organized documentation and adapting to various cloud-based communication tools, proving her expertise in fast-paced settings. She has extensive knowledge of systems like Microsoft Office Suite, Google Workspace, and VoIP & Softphone Systems, which she leverages to enhance her administrative capabilities. Mary is a graduate in Information Technology from the Central Philippines State University, further augmenting her technical acumen.