Mary G.
Mid-Level Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Mary Grace D. is an experienced Customer Care and technical support professional with a broad background in industries such as telecommunications, e-commerce, and health. She has held key roles at companies including Libre LLC (Bloom), Agents Only PH, Task-Us, 24-7 Intouch, Convergys, West Contact Services, Transcom Worldwide INC, Tele-tech, Teleperformance, and Contact Center.Com. Over her career, she has been responsible for resolving customer inquiries, troubleshooting technical issues related to internet, phone, and mobile services, and delivering account support through both inbound and outbound communications. Mary Grace D. has supported customers via phone, chat, and email, handled order processing, and consistently ensured customer satisfaction by providing accurate information on products, services, and policies across varied business domains.
Experience
Customer Care
Libre LLC (Bloom) / BoN · 2022 — PresentAddress customer concerns, resolve issues, and provide tailored solutions to retain customers. Manage both inbound and outbound communications to enhance customer satisfaction and minimize churn. Offer prompt, accurate information regarding products, services, and policies.Customer Associate
Agents Only PH · 2021 — 2022Handle incoming calls, accurately process customer orders, and ensure a positive customer experience. Provide details about menu items and promotions while addressing customer inquiries and complaints in a professional manner.Technical Support Representative
Task-Us · 2021 — 2021Offer remote assistance to merchants encountering issues with their POS hardware or software. Guide merchants through troubleshooting procedures.Support Ambassador
24-7 Intouch · 2018 — 2021Serve as the first point of contact for hosts and guests, delivering high-quality assistance via phone, chat, or email. Resolve booking issues, clarify policy questions, and assist with account concerns to ensure a smooth platform experience.Technical Support Representative (Australian Account)
Convergys · 2015 — 2017Assist customers with issues concerning their home phone connections. Guide customers through troubleshooting processes for line faults, connectivity challenges, call quality issues, and service disruptions. Schedule field technicians when necessary.Technical Support Representative
West Contact Services · 2015 — 2015Assist customers with inquiries related to accounts, billing issues, and technical problems encompassing internet, TV, phone, and mobile services. Support customers through service disruptions and provide guidance on equipment setup or resets.Technical Support Representative
Convergys · 2013 — 2015Support customers with account inquiries, billing concerns, and any technical issues related to internet, TV, phone, and mobile services. Aid customers in troubleshooting disruptions and guide them through equipment setup or resets.Technical Support Representative
Transcom Worldwide INC · 2012 — 2013Assist customers facing issues with mobile services, including network connectivity, device setup, SIM card problems, and account-related concerns. Diagnose technical issues and guide customers through troubleshooting steps, escalating complex problems as necessary.Technical Support Representative
Tele-tech · 2012 — 2012Support customers with account inquiries, billing concerns, and technical issues tied to the internet. Guide customers through troubleshooting service disruptions and equipment setup or resets to resolve issues effectively.Customer Service Representative / Technical Support
Teleperformance · 2010 — 2012Provide assistance to customers encountering mobile service issues such as network connectivity, device setup, SIM card challenges, and account-related inquiries. Diagnose technical problems and navigate customers through troubleshooting, escalating complex issues when needed.Customer Service Representative
Contact Center.Com · 2009 — 2009Assist customers with product inquiries, order processing, shipping concerns, returns, and general support.
Skills & Expertise
Education
- B.S. EducationCity College of Manila · 2002 — 2003
Interested in this professional?
Sign in as an employer to save this profile or invite Mary G. to a job.
Sign in as an employer