Mary K.
Mid-Level Store Manager
Open to offersNew to PlatformAbout
Mary K. is a skilled Customer Service Representative with a Bachelor of Science in Business Administration and Human Resource Management from Ateneo de Davao University. From 2012 to 2023, she served as a Store Manager at Signature Lines, Inc (LEVI’S), where she expertly resolved customer complaints, managed store operations, including POS, inventory, and warehouse management, and trained employees. Her experience as a BPO Associate at Awesome CX involved resolving customer inquiries, managing payment extensions, and maintaining account security. With strong capabilities in Google Workspace and Microsoft Office, and a proficiency in basic graphic design using Canva, Mary efficiently supports brand presence across digital platforms. She also brings valuable calendar management and people management skills to her roles, ensuring operational excellence in every task.
Experience
BPO Associate
Awesome CX (Albert) · 2023 — 2026Addresses customer issues, ensuring effective resolution and proper handling of concerns. Provides assistance with payment extensions, account linking, and eligibility inquiries.Store Manager
Signature Lines, Inc (LEVI’S) · 2012 — 2023Managed daily store operations, including POS, inventory, and warehouse management. Resolved customer complaints and processed returns while adhering to security and safety protocols. Conducted orientation for newly hired employees and contributed to the Performance Evaluation department.HR Assistant
Tagum Agricultural Development Co · 2011 — 2012Supported HR functions by updating the employee database with crucial information and conducting interviews to hire and train new staff in provincial areas.
Skills & Expertise
Education
- Bachelor of Science in Business Administration / Human Resource ManagementAteneo de Davao University · 2004 — 2009
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