Mary A.
Senior Executive Virtual Assistant
Actively lookingNew to PlatformAbout
I'm an Executive Virtual Assistant and Operations Coordinator with nearly 5 years of experience supporting business owners, executives, and growing teams across e-commerce, consulting, and service-based industries.
My experience includes executive support, calendar and inbox management, project coordination, CRM administration, reporting, SOP creation, vendor coordination, and process improvement. I've worked closely with executives, managed projects across multiple time zones, and helped keep operations organized and running efficiently.
I enjoy creating structure, improving workflows, and making sure important tasks don't fall through the cracks. I'm highly organized, detail-oriented, proactive, and comfortable working independently in fast-paced remote environments.
My goal is simple: help business owners save time, stay organized, and focus on high-impact work while I handle the day-to-day coordination and operational details behind the scenes.
Experience
E-commerce Executive Virtual Assistant
RIKKEL · 2024 — 2026Oversaw daily e-commerce operations to maintain organized workflows, managed product listings and inventory control across platforms, uploaded and optimized product images and descriptions, tracked key performance indicators and prepared regular reports, handled customer support inquiries, coordinated digital marketing efforts, managed executive email communications and calendar, provided direct administrative support to executives, coordinated travel arrangements, maintained product catalog accuracy, communicated with vendors regarding inventory, processed orders, coordinated shipping, managed project systems for tracking tasks, and implemented workflow automation.Executive/Personal Virtual Assistant
Alvarado Enterprises · 2022 — 2024Managed comprehensive project workflows for a cleaning service business, coordinated administrative and operational processes, executed advanced CRM management, developed and supported social media marketing strategies, handled recruitment processes, created and managed digital content across WordPress and social media, conducted lead generation and client relationship management, prepared business documents, facilitated communication among executives and clients, and provided assistant support including calendar management.Executive Assistant and Social Media Manager
Government Organization · 2023 — 2024Managed social media accounts to ensure timely responses and a positive online presence, developed social media strategies aligned with campaign goals, created engaging content using Canva, coordinated post schedules with Google Calendar, engaged with the online community, conducted market research for content planning, provided administrative support including schedule management and travel coordination, assisted in financial reporting using QuickBooks, and analyzed KPIs related to social media engagement.Food Technology Virtual Assistant
Consultare Inc. · 2023 — 2023Reviewed nutrition labels and product packaging for FDA compliance, assisted with FDA documentation preparation, verified ingredient list accuracy, collaborated with teams for product documentation, conducted compliance reviews, created and documented Standard Operating Procedures for FDA compliance, and maintained regulatory records for audit readiness.Customer Support (Credit Report Specialist)
Teleperformance · 2021 — 2021Handled inbound and outbound calls to provide customer service, addressed billing inquiries, verified personal information and processed account updates, promoted products and services, managed customer complaints, recorded customer interactions in the CRM system, escalated critical issues, and maintained product knowledge.
Skills & Expertise
Education
- Bachelor of Science in Food TechnologyTechnological University of the Philippines - Manila · 2020 — 2024