Mary G.

Mary Grace D. is a Customer Service Representative with one year of experience in voice, chat, and email support across both technology and e-commerce industries. She supported high-volume customer accounts at CONCENTRIX, handling order processing, billing, and product inquiries, and ensured service satisfaction through follow-up calls and clear communication. At iQOR, she managed order placements and account issues on major seasonal accounts, adhering to KPIs such as CSAT and AHT, and complying with company policies. Mary Grace D. also completed on-the-job training in basic SEO, Mailchimp campaign management, and WordPress tasks. She creates visual and video content using Canva and CapCut. Her educational background includes a Bachelor of Science in Information Technology from Assumption College of Davao, where she contributed to UI/UX design and technical documentation for a capstone project supporting Indigenous artisans.