Mary E.
Mid-Level Fraud Analyst
Open to offersNew to PlatformAbout
Mary Ellen R. is an accomplished professional with over 7 years of experience in customer service and technical support roles. She began her career as a Customer Service Representative at Eperformax, where she answered over 30 calls daily, focusing on technical support and billing inquiries, while maintaining an outstanding Customer Satisfaction score. Later, she advanced to a Subject Matter Expert role, guiding teams to achieve goals, managing operations, and driving customer service satisfaction. Currently, she is a Fraud Analyst at Concentrix CVG Phil, utilizing her strong data analysis and risk assessment skills to prevent and detect potential fraud. Mary Ellen is also proficient in Microsoft Office and has a background in graphic design. She holds a Bachelor in Elementary Education from Cebu Technological University and is a Licensed Professional Teacher.
Experience
Subject Matter Expert
Eperformax · 2021 — 2022Facilitated team performance by overseeing operations, resolving conflicts, offering real-time assistance, and encouraging colleagues to enhance customer service satisfaction.Fraud Analyst
Concentrix CVG Phil · 2022 — PresentFocused on identifying and preventing potential fraud through data analysis, problem-solving, and risk assessment.Customer Service Representative
Eperformax · 2018 — 2021Managed over 30 direct calls each day, addressing case escalations, providing technical support, and clarifying billing inquiries.
Skills & Expertise
Education
- Bachelor in Elementary EducationCebu Technological University · 2012 — 2016
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