Mary V.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Mary Victoria J. is an experienced Customer Service Representative and Process Executive who has worked extensively in the telecommunications, healthcare, and content moderation industries. With roles at IQOR Dasmarinas (supporting the T-Mobile account), Callmax Solutions, Infinity Fiber Blaze, and TaskUs, Mary Victoria J. has provided high-quality customer support across prepaid and postpaid telco accounts, efficiently resolving inquiries and promoting sales of gadgets and Wi-Fi products. In the healthcare business domain, she communicated complex billing and medical cost details, helping ensure clarity for customers. At TaskUs, she performed content moderation on sensitive material, upholding community guidelines to maintain safe online environments. Her core abilities include customer support, data validation, problem resolution, and the handling of sensitive information under pressure.
Experience
Teammate - Content Moderator
TaskUs - Molino, Bacoor · 2025 — 2026Moderated sensitive and graphic content, including sexual and gruesome material, to ensure compliance with community guidelines and promote a safe online environment.Customer Service Representative – Telco Account (Postpaid)
IQOR DASMARINAS (T-Mobile) · 2024 — 2025Supported customers by responding to inquiries, resolving concerns, and promoting sales of gadgets and Wi-Fi products in a dynamic call center setting for a postpaid telco account.Process Executive– Healthcare Account
CALLMAX SOLUTIONS · 2023 — 2024Provided billing and medical cost information to customers as a healthcare representative, ensuring clear communication and understanding.Customer Service Representative – Telco Account (Prepaid)
IQOR DASMARINAS (T-Mobile) · 2022 — 2023Assisted customers by addressing inquiries, resolving issues, and ensuring satisfaction within a fast-paced call center environment for a telco account.Customer Service Representative – Pre/Post Validation
INFINITY FIBER BLAZE (Local Internet Company) · 2023 — 2023Handled pre and post-validation of customer information to verify accuracy and uphold data integrity while delivering customer service in an internet company context.
Skills & Expertise
Education
- College UndergraduateLyceum of the Philippine University – Cavite · — — 2016
- Information, Communication and Technology ICTSunny Brooke Elementary School · — — 2010
- Bachelor of Secondary Education BSED (Major in English)Philippine Christian University Dasmarinas
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