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Mary A. — Customer Service and Amazon Product Research Specialist from Philippines

Mary A.

Customer Service and Amazon Product Research Specialist

Philippines 3-6 years 800 - 1000 USD per hour
Open to offersNew to Platform
Languages
English
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About

Finding winning products gets customers through the door. Exceptional customer service keeps them coming back. Is your business doing both?


Hi, I'm Mary Ann ,immersed in Customer Service and Product Sourcing since 2022. I've helped brands scale from 500 to 6K pounds in monthly sales and from 18K to 25K in monthly revenue, all while treating every business like my own.

Most owners I work with share the same struggles:


  • Wasting money on products that don't sell
  • Spending hours on research with little to show for it
  • Drowning in customer messages while trying to grow
  • Feeling overwhelmed, burnt out, and like you're doing it all alone


You're not alone and you don't have to stay stuck. Here's how I help:


Strategic Product Sourcing

Stop guessing. I use data-driven analysis to find high-potential, validated products that boost demand, conversion, and profit, no more chasing what everyone else is selling.


Systematic Customer Service

I handle inquiries with accurate, timely responses that resolve issues on first contact, even during peak seasons. Fewer complaints, stronger reputation, more repeat buyers.


Organized Data & Systems Scattered info slows you down. I build clean spreadsheets and tracking tools so everything lives in one place ,faster decisions, zero confusion.

Even if you're already doing some of this, if your products aren't fully optimized, issues are handled reactively, or your data is messy, you're still carrying the full weight alone.


Imagine 60–90 days from now: rising sales, winning products in rotation, fewer headaches, and loyal customers returning consistently. Tasks done right the first time, no constant checking, no corrections. You could step away for a few days and know everything keeps running.


If you're an e-commerce founder or Amazon seller ready to hand off key work to someone reliable , let's talk. Drop me a message and let's build a plan for your growth.

Experience

  • Amazon Product Researcher

    UK client · 2024 — 2026
    Identified and sourced profitable products through analysis of market trends, consumer demand, and supplier potential, while maintaining accurate product lead sheets for client decision-making.
  • Amazon Customer Service

    Amazon.com, Inc. · 2022 — 2024
    Handled inquiries, processed refunds and returns, and managed complaints to ensure operational efficiency and compliance with Amazon policies.
  • Instructor/Grader

    BYU Pathway Worldwide · 2021 — 2024
    Delivered online tutoring and feedback to students, ensuring clear communication and effective time management in a remote setting while maintaining academic standards.

Skills & Expertise

Education

  • Bachelor of Science in Mathematics
    Partido State University · — — 2018