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Mary A. — Customer Service and Amazon Product Research Specialist from Philippines

Mary A.

Customer Service and Amazon Product Research Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Mary Ann B. is an experienced Amazon Product Researcher and Virtual Assistant specializing in e-commerce, with a focus on Amazon store operations for international clients. She has managed product research, market research, and data analysis to source profitable items, optimize product listings, and track market trends to increase sales and client profitability. With hands-on expertise in using industry tools such as Keepa, SellerAmp, and Arbisource, Mary Ann efficiently analyzes price history, sales ranks, and product demand to guide sourcing decisions. Her background includes customer service and order management at Amazon.com, where she resolved inquiries and maintained adherence to company policies. Additionally, she has academic experience in mathematics and completed specialized training in Amazon online arbitrage and wholesale product research.

Experience

  • Amazon Product Researcher

    UK client · 2024 — 2026
    Identified and sourced profitable products through analysis of market trends, consumer demand, and supplier potential, while maintaining accurate product lead sheets for client decision-making.
  • Amazon Customer Service

    Amazon.com, Inc. · 2022 — 2024
    Handled inquiries, processed refunds and returns, and managed complaints to ensure operational efficiency and compliance with Amazon policies.
  • Instructor/Grader

    BYU Pathway Worldwide · 2021 — 2024
    Delivered online tutoring and feedback to students, ensuring clear communication and effective time management in a remote setting while maintaining academic standards.

Skills & Expertise

Education

  • Bachelor of Science in Mathematics
    Partido State University · — — 2018