Mary B.

Managed purchase orders for site materials to ensure effective supply chain operations. Coordinated with suppliers to monitor and track order statuses for timely deliveries. Utilized Asana for scheduling tiling deadlines, enhancing project management efficiency. Organized assessment and repair visits with homeowners to maintain client relationships. Prepared Variation Orders and cost estimates with precision, reflecting attention to detail. Monitored site build programmes to ensure timely completion of tiling tasks. Processed client invoices efficiently for improved cash flow management. Conducted general administrative tasks, including cost management in Xero, to uphold financial accuracy. Managed phone inquiries and delegated tasks to team members, promoting effective communication. Addressed customer issues and complaints professionally, ensuring timely resolutions. Developed comprehensive administrative documents to support operational needs. Generated Risk Assessment Method Statements (RAMS) for safety compliance. Responded to email inquiries promptly, ensuring effective communication. Maintained organized employee files and records for accurate tracking of holidays and sick days. Managed the tilers' database for data accuracy. Ordered company uniforms and apparel to enhance team branding. Supported company directors as a personal assistant, showcasing reliability.

Conducted pricing decisions grounded in sales data, competitor pricing, and established guidelines. Developed efficient delivery routes for auto parts using routing tools such as Mapquest and Ezroute. Recorded credit card transactions accurately for comprehensive expense reporting. Employed remote desktop applications like GoToMyPC and Basecamp to facilitate collaboration. Created and maintained detailed client records through Checkmate software. Demonstrated proficiency in data management using Google Workspace, Google Drive, and Dropbox. Ensured data entry accuracy with careful attention to detail.

Managed inventory by tracking stock levels and ordering supplies while organizing based on flower types, colors, and seasons. Coordinated flower deliveries, event setups, and consultations for custom arrangements. Addressed customer inquiries and concerns while providing personalized flower recommendations. Handled customer records and organized the filing system, along with managing employee scheduling.