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Mary G. — Senior Customer Support Specialist from Philippines

Mary G.

Senior Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTaga
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About

Mary Grace “Bim” C. is an experienced Customer Support Specialist with 15 years in customer-facing roles across telecommunications, insurance, financial services, hospitality, and travel industries. Her tenure at Plus Telecom Ltd. in the United Kingdom focused on technical troubleshooting, software onboarding, and CRM-driven issue resolution, collaborating with product teams to enhance user experiences. At Allied Insurance (SLK Global Philippines), she efficiently handled client data, policy administration, and provided expert coverage support. Her background also includes end-to-end lending with ARB Call Facilities Inc. and travel itinerary management at Interglobe Technologies. Skilled in CRM proficiency, technical support, Excel, billing resolution, and high-volume live chat and email communication, Mary Grace “Bim” C. brings a strong command of tools such as Zendesk, Salesforce, and Microsoft applications to drive customer retention and satisfaction in fast-paced environments.

Experience

  • CUSTOMER SERVICE REPRESENTATIVE

    Plus Telecom Ltd. · 2020 — 2025
    Provided expert technical troubleshooting and streamlined software onboarding to enhance user adoption and retention. Collaborated with product teams for efficient CRM-driven issue resolution, improving overall user experience.

  • PROCESS ASSOCIATE

    Allied Insurance (SLK Global Philippines) · 2019 — 2020
    Managed client data, policy details, and financial records using Excel and CRM tools. Offered accurate quotes and expert support for agent and customer inquiries.

  • LOAN ORIGINATOR

    ARB Call Facilities Inc. · 2018 — 2019
    Evaluated borrower creditworthiness and recommended tailored financial products. Managed documentation throughout the lending process to ensure regulatory compliance.

  • TRAVEL CONSULTANT

    Interglobe Technologies · 2017 — 2018
    Designed and managed travel itineraries by researching destinations and coordinating logistics such as flights and accommodations. Provided advisory services for personalized travel experiences.

  • TECHNICAL SUPPORT AND LEAD CONVERSION SPECIALIST

    Company not specified · 2015 — 2017
    Troubleshot and optimized Point-of-Sale hardware and software systems while delivering real-time technical assistance. Managed data security to ensure smooth transaction processing.

  • CUSTOMER SERVICE REPRESENTATIVE

    Telstra powered by Teletech · 2012 — 2015
    Resolved complex billing discrepancies while managing end-to-end client relationships. Provided high-level account support and executed critical back-of-house functions to maintain seamless operations.

  • CUSTOMER SERVICE REPRESENTATIVE

    Teleperformance (AT&T Account) · 2011 — 2012
    Resolved technical connectivity issues and managed account billing and service upgrades. Offered expert guidance on telecommunications products in a high-volume environment.

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