Mary J.

Mary Joy A. is a dependable and customer-focused professional with specialized expertise in customer service, provisioning management, and freelance virtual assistance. She has demonstrated a capacity to handle high-stress scenarios, resolving customer issues with empathy while maintaining clear communication. Her technical setup includes a stable home internet connection and a quiet workspace, enabling her efficient contribution in remote call center environments. In her role as a Provisioning Manager at Iqor, Mary Joy coordinated cross-departmental communications, developing project plans and carefully tracking provisioning activities to ensure completion. As a Customer Service Representative with Sitel, she increased customer loyalty through effective complaint resolution. Additionally, as a freelance virtual assistant, she provided remote administrative support encompassing email management, calendar scheduling, and basic graphic design with platforms like Canva and CapCut, showcasing her adaptability and multitasking skills. Mary Joy's education includes an undergraduate pursuit in Computer Science at the University of Cabuyao.