Mary C.
Executive Operations & Senior Administrative Assistant | Legal Assistant - Intake & Case Management Specialist
Actively lookingNew to PlatformAbout
Senior Administrative Professional with over five years of experience providing comprehensive administrative, operational, and case management support to executives, attorneys, and business owners in fast-paced environments. Skilled in client intake, calendar and inbox management, CRM and database maintenance, lead generation, accounts receivable, and handling sensitive client communications with professionalism and discretion.
Experienced in supporting U.S. law firm operations, particularly in Personal Injury and Complex Litigation, including case coordination, document organization, medical records management, and administrative support. Known for being highly organized, detail-oriented, reliable, and proactive, with the ability to manage multiple priorities while maintaining accuracy and efficiency.
A trusted team player who values honesty, open communication, and strong working relationships. Adaptable, quick to learn new systems and processes, and committed to delivering high-quality work with minimal supervision.
Experience
Legal Assistant
Law Offices of Bovino & Associates, PC · 2024 — 2026I coordinated executive and legal administrative support, including calendar management, inbox organization, and appointment scheduling. I managed CRM systems and organized documents while tracking deadlines and critical case information to ensure smooth daily operations. I also supported client relations and helped improve operational efficiency by assisting in the development of workflows and standard operating procedures (SOPs).Administrative Assistant
Inlet Yoga Studio · 2022 — 2025I deliver executive and administrative support by managing research, data, and CRM updates to ensure operational efficiency. I generate and organize qualified leads while maintaining accurate and consistent data to support sales and outreach efforts. I also support financial and client operations by monitoring receivables, maintaining detailed records, and handling timely follow-ups.Administrative Assistant
Mixed Media Ventures · 2022 — 2025I provided executive support to the CEO by handling research, data entry, and CRM updates. I also performed lead scraping and enrichment, organizing decision-maker contacts into structured spreadsheets to support outreach efforts. In addition, I managed accounts receivable and conducted follow-ups on past-due balances to ensure timely collections. I maintained accurate CRM records and helped improve overall data consistency to support both sales and marketing operations.Client Relationship Manager
Life Imaging Fla · 2022 — 2023I managed high-volume inbound and outbound calls, providing customer support and service education to enhance client satisfaction. I maintained accurate CRM data, performed data entry, and executed follow-ups to support patient and client lifecycle management. I also coordinated appointment scheduling and managed calendars across multiple platforms to optimize capacity and prevent scheduling conflicts.Real Estate Cold Caller
Isaac Investment Group, LLC · 2022 — 2022I conducted outbound calls to qualify leads, gather key property details, and support pipeline development. I maintained accurate CRM records through data entry, tagging, and interaction tracking to ensure reliable reporting. I also scheduled appointments and managed SMS/text campaigns, handling follow-ups to improve engagement and conversion.Legal Virtual Assistant
Mott and Moffett LLP · 2020 — 2021I managed inbound and outbound communications with clients, medical providers, and insurance companies while providing professional customer service. I conducted client intake, lead qualification, and maintained accurate records in CRM and Filevine. I also coordinated the collection of medical records and billing, organized documents, and updated case files to ensure accuracy and completeness. In addition, I prepared and sent legal documents such as Letters of Representation (LORs), Letters of Protection (LOPs), and HIPAA authorizations. I assisted with referral scheduling, balance verification, Howell Sheet updates, and provided support to the firm’s lien negotiator.
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