Mary A.

Mary Ann C. is an experienced Operations Data Entry Specialist with more than eight years in customer support, payroll operations, and legal claims assistance across various industries, including payroll processing, e-commerce, and contact centers. At GoTeam Virtual Assistant, she ensured the accuracy of payroll data and supported efficient compensation processes. During her tenure at ContactPoint360, she handled legal claims, notably assisting individuals affected by the Camp Lejeune water contamination in filing and navigating their claims. While at Intouch CX, Mary Ann C. provided advanced support to Shopify merchants, managed billing inquiries, facilitated product import/export, and mentored new team members. At ePerformax Contact Centers, she worked on the eBay Escalation Team, specializing in resolving complex customer cases such as refund management, return requests, and claim resolutions, with a focus on precision and customer satisfaction. Her expertise includes operations data entry and utilizing knowledge of legal claims and e-commerce systems.