Mary S.
Mid-Level Administrative Operations Specialist
Open to offersNew to PlatformAbout
Mary S. is an accomplished administrative and operations professional with over eight years of experience, most recently serving as a Restaurant General Manager at GADC (McDonald’s Philippines) until May 2025. She excelled in recruiting, screening, and onboarding over 100 service crew members annually. Mary S. improved customer satisfaction by 5–10% and achieved 90%+ training completion rates within timelines through coaching and service recovery initiatives. She has expertise in maintaining high operational standards, having managed teams of up to 70 employees, where she developed effective schedules for managers and guided them in operational excellence. Her recent training from The VA BAR Academy has further sharpened her skills in Virtual Assistance, focusing on social media management, lead generation, and email management. Her academic background includes a Bachelor's degree in Information Technology from Consolatrix College of Toledo City where she honed her capabilities in database management and business applications.
Experience
Restaurant General Manager
GADC (McDonald’s Philippines) · 2022 — 2025Recruited, screened, and onboarded over 100 service crew members each year to fulfill staffing needs. Played a key role in facilitating leadership development initiatives for more than 15 crew members, preparing them for promotional opportunities. Achieved over 90% compliance in employee training completion within set timeframes.Virtual Assistant on Administrative Support | General Virtual Assistant | Talent Acquisition & Recruitment Coordinator | Executive Assistant
null · 2025 — 2025Received training in social media management, lead generation, LinkedIn optimization, email management, basic graphic design, and calendar management.People Department Manager
GADC (McDonald’s Philippines) · 2019 — 2022Enhanced customer satisfaction scores by 5-10% through effective coaching and recovery methods. Successfully resolved 95% of customer issues upon first contact. Provided training to over 40 employees in customer service excellence and hospitality, while monitoring experience metrics to drive continuous improvement.Customer Experience Department Manager
GADC (McDonald’s Philippines) · 2018 — 2019Achieved 90-100% compliance with food safety and sanitation standards during various audits. Improved stock management and forecasting practices to reduce inventory variance by 10%. Implemented measures that minimized food waste through efficient inventory rotation and monitoring, alongside conducting quality inspections and staff training on proper food handling.Food Quality Department Manager
GADC (McDonald’s Philippines) · 2017 — 2018Oversaw the daily operations involving 20-30 employees on assigned shifts, successfully meeting service speed targets during busy hours while ensuring high customer satisfaction. Contributed to meeting daily sales and productivity targets through strong team leadership and promptly addressing customer concerns to uphold service standards.Shift Manager
GADC (McDonald’s Philippines) · 2016 — 2017Supervised shift operations, actively maintaining service speed targets during peak periods and ensuring excellent customer experiences. Addressed customer issues efficiently, sustaining a high level of service and operational quality.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCONSOLATRIX COLLEGE OF TOLEDO CITY · 2012 — 2016
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