Mary J.
Mid-Level BPO Customer Service Representative
Open to offersNew to PlatformAbout
Mary Jade G. is an experienced Customer Service Representative with over five years in the BPO sector, supporting clients across IT, finance (forex), and web services industries. At Sutherland Global Services, she provided Tier 1 IT support and technical troubleshooting for internet and TV issues, utilizing CRM systems to maintain client records. Her role at IBEX Global Solutions focused on managing high-volume email communications and efficiently resolving customer queries. At JM Technologies LTD., she supported customers in the forex market through email, chat, and outbound calls, collaborating with cross-functional teams such as Sales and Compliance. Currently at Yngen Datacom Corp, Mary Jade G. serves as a Customer Experience Engineer, providing expert assistance in website and hosting support. Her proven track record includes technical support, issue resolution, and cross-team collaboration.
Experience
Customer Support Agent (Email, Chat, Outbound call)
JM Technologies LTD. · 2021 — 2023Responded to customer inquiries across phone, email, and chat channels regarding account opening, deposits, withdrawals, trading, and other forex market queries. Worked with teams such as Sales, Compliance, and Trading to ensure customer needs were met, escalated complex issues, and provided feedback to management about trends and areas for service improvement.Customer Experience Engineer (Email & Chat)
Yngen Datacom Corp · 2023 — PresentCommunicated with customers via email and chat, assisting with account opening, addressing website issues, and supporting hosting service and domain connection requests. Escalated unresolved inquiries and shared feedback on customer trends to management for process enhancement.Technical Support Representative
Sutherland Global Services · 2020 — 2021Provided Tier 1 IT support to non-technical internet users by handling support requests, guiding individuals through troubleshooting steps, and analyzing Internet and TV issues to determine suitable solutions.EMAIL SUPPORT REPRESENTATIVE
IBEX Global Solutions · 2018 — 2019Handled a high volume of customer inquiries via email, addressing concerns professionally. Managed and prioritized email correspondence, resolved issues, and recorded customer interactions and complaints using a CRM system.
Skills & Expertise
Education
- BS in Computer EngineeringPUP Main Campus Sta. Mesa, Manila · 2024 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Mary J. to a job.
Sign in as an employer