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Mary-Ann R. — Fulfillment Executive from Philippines

Mary-Ann R.

Fulfillment Executive

Philippines No experience yet
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Languages
EnglishTagalog
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About

Mary-Ann T. is a seasoned professional with a rich background in multiple domains, most notably within the business process outsourcing and education sectors. She has built a substantial career at Dfern BPO Solutions, rising from a Fulfillment Associate to a Fulfillment Executive within a year, demonstrating her capabilities in operational processes. Prior to this, she honed her expertise as an Evaluator, emphasizing her evaluative skills. At TRU Group Corp., she embraced the role of Talent Acquisition Specialist, underscoring her proficiency in recruitment and selection. Additionally, her tenure with Quantrics Enterprises Inc. as an Escalation Expert and Customer Care Agent highlights her proficiency in customer relations and technical support. A journey through administrative roles at Golden Faith Academy further diversified her skill set. Her academic background from the University of the Philippines in educational studies complements her professional endeavors, buttressed by notable achievements such as the Best Research Paper and Academic Excellence Awards. Highly skilled in Microsoft Office Programs, Canva, and Content Management Systems, she also shows a keen interest in research across various social and scientific domains.

Experience

  • Fulfillment Executive

    Dfern BPO Solutions · 2025 — 2026
    General Responsibilities • Team Leadership and People Management o Supervise the day-to-day activities of the Fulfillment Team in support of the delivery, optimization, reporting, and other requirements as needed for the fulfilment of contracts and/or subscriptions of our client/s. o Manage attendance, punctuality, and schedule adherence of team members. o Implement company policies and apply disciplinary measures in line with Philippine Labor Laws for behavioral concerns and other infractions. o Fulfills operational needs by completing projects or tasks and streamlining work outcomes. o Prepare regular and on-demand reports for performance management and other reporting needs. o Monitor and analyze trends
  • Fulfillment Associate

    Dfern BPO Solutions · 2025 — 2025
    Assisted in inventory management and supported the fulfillment team with daily operations.
  • Evaluator

    Dfern BPO Solutions · 2024 — 2025
    Conducted assessments to evaluate service quality and provided feedback for improvement.
  • Talent Acquisition Specialist

    TRU Group Corp. · 2024 — 2024
    Executed recruitment efforts to identify and attract potential candidates for various roles.
  • Escalation Expert

    Quantrics Enterprises Inc. · 2023 — 2024
    Managed complex customer issues and coordinates with teams to resolve escalated concerns.
  • Agent (Customer Care/Sales/Technical Support)

    Quantrics Enterprises Inc. · 2021 — 2023
    Provided customer support across care, sales, and technical inquiries, ensuring client satisfaction.
  • Administrative Assistant

    Golden Faith Academy Senior High School · 2020 — 2021
    Supported administrative operations including documentation and communication tasks.
  • Freelance Tutor

    Freelancing · 2019 — 2021
    Provided tutoring services across various subjects tailored to individual student needs.

Skills & Expertise

Education

  • Bachelor of Educational Studies
    University of the Philippines- Open University · 2019 — Present
  • High School Education
    Muzon National High School · 2013 — 2017
  • Elementary Education
    San Francisco Elementary School · 2007 — 2013

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