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Mary J. from Philippines

Mary J.

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishHiligaynonBisayaSpanish
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About

Mary R. is a tenured, results-driven Director with extensive expertise in the BPO industry, focusing on Corporate Operations within the realms of Banking & Investments, Retail-Merchandise & Leasing, and Sales & Marketing. Recognized for her proficiency in advanced data handling and reporting, she leverages Excel for pivot tables and dashboards, Google Sheets, and analytics tools to enhance workforce management and support executive decision-making. She has a proven ability to analyze complex data, automate reporting systems, and deliver actionable insights that result in enhanced efficiency and measurable business growth. Her strong background in workforce management systems, including eWFM/ASPECT-TCS, Avaya, and COGNOS, complements her track record of optimizing performance across large-scale operations. Mary actively supports CSR and volunteer initiatives centered on humanitarian relief, poverty alleviation, health, education, and environmental sustainability, making a significant impact through various projects such as tree planting and disaster relief operations.

Experience

  • Global Education Advisor

    Rotarex / Rotary International School Exchange Programs EduXGateway · 2025 — 2025
    Connected students to study abroad opportunities and assisted in the application processes. Personalized recommendations based on academic and financial considerations while ensuring compliance with visa regulations.

  • Business Process and System Development Consultant

    Christian Foundation for Persons with Disabilities, Inc · 2022 — 2023
    Oversaw overall operations, including process improvement and database maintenance aligned with the AKUBO non-profit platform. Handled team management and developed flow-charts to enhance organizational structure.

  • President

    #JuanSave by MWI Sales and Promotions Inc. · 2016 — 2022
    Managed operations, sales, and marketing for #SAVE Quality Home Products and Cleaning Essentials. Conducted market research and social media marketing initiatives while facilitating employment and business opportunities.

  • Business Partner for Sales and Marketing and Organic Advocate

    BIO-THERAPY LIMITED GLOBAL (BTLG) TRADING INC. · 2010 — 2020
    Focused on retail product distribution, sales and marketing analysis, and strategic planning. Engaged in client prospecting and social marketing efforts.

  • Unit Head

    Manulife · 2017 — 2018
    Oversaw various sales and marketing initiatives, including database management using Microsoft Excel. Enhanced business processes and led recruitment and training efforts.

  • Branch Manager of SOS Store

    Overlanders Logistics and Distribution Inc. · 2016 — 2017
    Responsible for general management, P&L analysis, and inventory control. Developed strategic sales plans and managed the team's activities.

  • Director Of Marketing And Sales

    Sta. Mikaella Agricultural Supplier · 2012 — 2016
    Led marketing and operations management while serving as the logistics liaison.

  • General Virtual Assistant

    Manpower Options · 2007 — 2010
    Utilized Google Sheets and Microsoft Excel for database maintenance, data analysis, and research tasks. Involved in appointment setting and ads placement.

  • Sr. Manager

    Shopping Center Management Corporation Inc. (SM Group of Companies) · 2008 — 2009
    Handled monthly budgeting, financial analysis, and policy implementation while managing operations and sales.

  • Senior English Instructor

    Center for External Relations - University of St. La Salle · 2007 — Present
    Taught English as a Second Language and Business English courses. Designed ESL short-course modules for the American Field Services Program and contributed to revising the ESL Group Class Workbook for TESDA accreditation.

  • Assistant Call Center Manager (ACCM)

    Teleperformance Phils. · 2006 — 2007
    Conducted performance analysis, budgeting, and operations management. Implemented action plans and mentored team leaders.

  • Project and Operations Manager

    IO Asia Inc. · 2006 — 2006
    Performed account analysis and profitability studies while assisting directors with operations management.

  • Sr. Assistant Manager

    HSBC · 2006 — 2006
    Managed back office credit card services and team performance across the APAC region.

  • Operations Analyst

    HSBC · 2004 — 2006
    Managed operations and policy implementation while conducting analysis and maintaining CRM reports.

  • Call Center Specialist

    Sykes Enterprises · 2004 — 2004
    Coached and trained new agents while handling calls as a specialist.

  • Mutual Fund Licensed Representative

    null · 2002 — 2004
    Served as a front-line mutual funds transaction representative with NASDAQ licenses.

Skills & Expertise

File ManagementReal Estate Virtual AssistantResearchCRMData AnalysisMarketingAppointment Setter (Real Estate)Email ManagementData Entry SpecialistCalendar ManagementData AnalystSalesCustomer Service and Admin Support

Education

  • Bachelor of Arts, Psychology
    De La Salle University · 1996 — 2001
  • HS, HS Courses
    University of Saint La Salle · 1989 — 1996

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