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Mary J. — Mid-Level Virtual Assistant from Philippines

Mary J.

Mid-Level Virtual Assistant

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mary Joy C. is an experienced Virtual Assistant with a Bachelor of Science in Office Administration from the University of Caloocan City. She has effectively supported remote business teams, particularly in the real estate sector. With expertise in administrative support and online research, Mary Joy is adept at maintaining organized information and executing tasks with precision. Her role at Biscayne Finance and Capital Stack Community involved assisting with social media management, conducting lead generation, and performing client communication tasks. Previously, as a Customer Service Representative for Time Warner Cable, she provided clear, professional support for cable and internet inquiries, showcasing her versatility across different industries. Mary Joy's comprehensive skills in CRM / Data Management and use of digital tools like Microsoft Office and Google Workspace enhance her ability to deliver reliable remote assistance.

Experience

  • Virtual Assistant

    Capital Stack Community / Biscayne Finance International
    Managed social media activities, engaged with real estate communities, and performed online research to assist with lead generation. Communicated with prospects via online platforms and organized information while handling assigned administrative tasks. Ensured adherence to company SOPs and workflows in a remote working environment.
  • Virtual Assistant

    Biscayne Finance, Miami, Florida
    Executed lender discovery calls and conducted professional outreach to commercial real estate lenders. Organized and documented lender information encompassing loan programs and requirements. Completed lender intake forms, maintaining accurate records in accordance with call details while utilizing call scripts to facilitate outreach.
  • Customer Assistant

    Savemore Market
    Provided assistance to customers, addressing inquiries and ensuring a welcoming atmosphere. Supported product location, detailed pricing, and promotional information. Contributed to product displays, restocked items, and maintained store organization. Validated customer concerns and aided in resolving issues, ensuring effective daily store operations.
  • Customer Service Representative

    24/7 / Time Warner Cable Account
    Addressed customer inquiries related to cable, internet, and account issues while delivering professional support via phone. Troubleshot basic technical problems and guided customers to viable solutions. Facilitated billing and service concerns accurately, documented interactions, and updated account information. Maintained customer privacy during all communications and escalated complex matters to designated departments when required.

Skills & Expertise

Education

  • Bachelor of Science in Office Administration
    University of Caloocan City · 2012 — 2018
  • High School
    Bagong Silang Caloocan City National High School · 2008 — 2012
  • Elementary
    Santo Niño Elementary School · 2002 — 2008

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