Mary J.
Junior Customer Service Advisor
Open to offersNew to PlatformAbout
Mary Joyce S. is an accomplished professional with a Bachelor's degree in Computer Science from The University of Manila. Holding the position of Customer Service Advisor at Concentrix, she applies her expertise in customer service and technical support daily. Her diverse work experience includes roles as an Online ESL Tutor at KHE Online Tutoring and a Patient Relations Associate at Centro GS-PHL Inc, demonstrating her capability in adaptive communication and remote work environments. Prior roles include Sales Advisor at Concentrix and Technical Support at Sitel, where she honed her chat and email support abilities. Mary's background also includes process management as a Process Associate at Genpact and a keen understanding of technical processes through her internship in Talent Acquisition at Convergys. Her computer literacy is evident in her proficiency with MS Excel and Google Apps, alongside basic programming knowledge in languages such as Java and C. Fluent in both English and Tagalog, Mary is a valuable asset in multilingual settings.
Experience
Customer Service Advisor (Advisor I)
Concentrix – Bridgetowne · 2025 — PresentProvided customer service support, addressing inquiries and resolving issues for clients.Online ESL Tutor (Part-time)
KHE Online Tutoring (WFH) · 2023 — 2024Facilitated English language learning through online sessions, engaging students in interactive lessons.Patient Relations Associate
Centro GS-PHL Inc (WFH) · 2021 — 2022Managed patient inquiries and concerns, ensuring effective communication and support in a healthcare setting.Sales Advisor / Chat Support
Concentrix – SM Megamall · 2020 — 2020Engaged customers via chat to assist with sales inquiries and product information.Technical Support / B2B / Parts Sales
Sitel – Ortigas · 2018 — 2019Delivered technical support and facilitated parts sales in a business-to-business environment.Process Associate
Genpact– Centris, QC · 2017 — 2017Performed data processing tasks, contributing to operational efficiency and workflow management.Intern – Talent Acquisition (Front Desk)
Convergys – Centris, QC · 2017 — 2017Assisted in talent acquisition efforts by supporting front desk operations and candidate interactions.Student Aide
The University of Manila · 2015 — 2016Supported academic staff in administrative tasks, enhancing student engagement and support services.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceThe University of Manila · — — 2024
- Secondary Education – Special Program in the Arts (Theatre)Batasan Hills National High School · 2009 — 2013
- Primary EducationSan Diego Elementary School · 2003 — 2009
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