Mary C.
Healthcare Virtual Assistant
Open to offersNew to PlatformAbout
Mary C. is an experienced Virtual Assistant and Registered Psychometrician specializing in healthcare administrative support. With more than three years in the medical and healthcare insurance sectors, she has contributed to Women’s Health, Gynecologic Oncology, Urogynecology, and Breast care practices, proficiently managing tasks such as appointment scheduling, fax management, and clinical workflow monitoring while upholding HIPAA compliance. At EData Services, Mary supported electronic medical records and surgery scheduling, collaborating closely with providers and surgery schedulers. In the HR domain with BLG Company, she managed full-cycle recruitment and onboarding within diverse industries, streamlining hiring processes and participating in talent acquisition activities. Her background as a Healthcare Customer Service Representative at Teleperformance further includes expertise in insurance verification, benefits inquiries, and prior authorization processing. She also gained consumer-facing skills as a product promodiser for the retail sector.
Experience
Medical Virtual Assistant
EData Services · 2024 — 2026Managed incoming faxes, sorted and uploaded documents to the correct patient charts. Reviewed and organized patient records to maintain accurate documentation. Processed surgery scheduling forms and coordinated with providers for procedure arrangements. Confirmed patient appointments and reminded them as necessary. Monitored workflows and task queues for clinical staff to ensure timely completion. Updated patient information and maintained organized electronic medical records while supporting Women’s Health, Gynecologic Oncology, Urogynecology, and Breast care practices, ensuring HIPAA compliance and strict patient confidentiality.HR Associate (Recruitment)
BLG Company · 2023 — 2023Oversaw the end-to-end recruitment process, which included managing job postings, resume screening, conducting initial interviews, and evaluating candidates. Collaborated closely with department managers to align hiring strategies with company goals. Organized and participated in job fairs and recruitment events to attract qualified candidates. Conducted reference checks and assisted in employment documentation processing, while supporting onboarding processes for new hires and enhancing overall candidate experience.Customer Service Representative (Healthcare Account)
Teleperformance · 2021 — 2022Handled inbound calls to assist members with inquiries related to insurance. Verified benefits, eligibility, and coverage details while processing prior authorizations for medications. Provided updates on claims status and explained claim determinations. Assisted members in verifying provider networks and clarified co-pays, deductibles, and out-of-pocket responsibilities. Documented interactions accurately in the system, maintained HIPAA compliance, and professionally managed escalated concerns to provide timely resolutions.Product Promodiser
Toy Kingdom · 2018 — 2019Promoted and demonstrated a variety of toys and games to customers for Toy Kingdom. Created engaging product displays and provided in-depth product knowledge. Collaborated with team members to develop effective marketing strategies aimed at achieving targeted goals.
Skills & Expertise
Education
- Bachelor of Science in PsychologyRizal Technological University · 2019 — 2023
- Bachelor of Arts in PsychologyJose Rizal University · 2018 — 2018
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