Mary J.
Senior Localization Project Manager
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Mary Joanne D. is a seasoned Localization Project Manager with over a decade of experience spearheading creative adaptation, localization, and production projects for global markets. Her career highlights include leading full lifecycle localization initiatives at Lionbridge, managing multi-market linguistic validation and eCOA projects in the clinical research domain with IQVIA, and directing a team handling product and creative adaptation for Google at Cognizant Technology Solutions. Across roles, Mary Joanne D. has driven workflow optimization, cross-functional team management, and the adoption of innovative AI-driven technologies to increase operational efficiency. She is adept in stakeholder management, KPI reporting, and process improvement for localization programs in both the technology and clinical research industries.
Experience
Project Manager (Localization)
ZZ Connect – Lionbridge · 2023 — 2025Managed the complete lifecycle of creative adaptation and localization projects, ensuring high quality and timely delivery. Served as the main point of escalation for challenges in production and coordination, swiftly addressing issues. Collaborated with global stakeholders and internal teams to maintain clear engagement and accountability. Analyzed workflows to identify process improvements that boost efficiency and quality, while tracking and reporting on KPIs to provide actionable insights to leadership. Facilitated the integration of new technologies and AI tools to optimize localization workflows.Senior Project Manager (Localization)
IQVIA · 2022 — 2023Managed complex multi-market localization programs, focusing on linguistic validation and eCOA (electronic Clinical Outcome Assessment) projects for global clinical trials. Directed project timelines and stakeholder communication for eCOA instrument localization, ensuring compliance with clinical research standards. Planned and executed linguistic validation projects for clinical outcome assessments and patient-facing study materials. Conducted regular hindsight and review sessions aimed at continuous improvement. Delivered reports to clients with clarity and data-driven insights, fostering trust-based relationships. Recommended scalable structures and tools to enhance internal workflows for business growth.Project Manager (Localization)
IQVIA · 2021 — 2022Handled localization projects at IQVIA, focusing on various aspects of project delivery and management within the localization domain.Business Unit Head (Localization – Google)
Cognizant Technology Solutions · 2018 — 2021Oversaw a team of project managers responsible for global creative adaptation and product localization for Google. Acted as the senior point for escalation and decision-making on project issues and delivery challenges. Executed workflow enhancements that increased delivery efficiency by decreasing turnaround times. Collaborated with senior management to drive team motivation and performance excellence while facilitating the rollout of new localization tools and technologies for seamless integration across teams.Project Manager (Localization – Google)
Cognizant · 2018 — 2018Managed localization projects tailored for Google, ensuring project delivery adhered to standards and timelines.Data Services Manager
West Contact Services / Alorica · 2011 — 2018Oversaw data services operations, focusing on efficiency and quality delivery within the service framework.Customer Service Representative
Teleperformance & Aegis (Orbitz) · 2010 — 2011Provided customer service support, addressing inquiries and ensuring high levels of client satisfaction.
Skills & Expertise
Education
- Bachelor of Science in TourismPolytechnic University of the Philippines · 2005 — 2009
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