Mary U.
Mid-Level Customer Relationship Manager
Open to offersNew to PlatformAbout
Mary U. is an experienced professional based in Port Harcourt with a background spanning administrative management and customer relationship roles across the public sector and corporate businesses. While serving as Administrative Officer at the Office of the Surveyor General, she managed office operations, coordinated budgeting and procurement, maintained official records, and ensured regulatory compliance for survey documentation and government allocations. Transitioning to the private sector as a Customer Relationship Personnel with Layerfive Integrated Limited, Mary U. proactively handled client portfolios, resolved inquiries, promoted services, and executed monthly bank reconciliations. She has demonstrated proficiency in accounting principles, tax compliance, and digital strategy development, including digitizing financial records with Excel and QuickBooks, optimizing budget allocation, and enhancing operational efficiency. Mary U. holds a B.Sc. in Computer Science from the University of Port Harcourt.
Experience
Customer Relationship Personnel
Layerfive Integrated limited · 2017 — PresentManaged a client portfolio proactively to ensure retention and satisfaction. Responded to client inquiries and complaints promptly through various channels to prevent recurrence. Identified new business opportunities, followed up on leads, and promoted the company's products or services. Oversaw the management of customer invoices and supplier payments to ensure timely financial transactions. Analyzed client needs and communicated feedback to management regarding service improvements and market trends while ensuring customer satisfaction.Administrative officer
Office of the Surveyor General PH. · 2014 — 2016Managed day-to-day office operations, including correspondence and scheduling meetings. Prepared the yearly budget for government allocation. Designed certificates of deposit for approved blue copies and accurately described blue copies and maps for the Certificate of Occupancy (CofO). Assisted in supervising junior administrative staff and maintained official records in both digital and physical formats. Supported budget estimate preparation, monitored expenditures, and handled procurement processes. Facilitated communication between departments, survey teams, and external stakeholders while ensuring compliance with government regulations and departmental policies. Provided logistical support for survey projects, coordinating field personnel and managing related documentation.
Skills & Expertise
Education
- B Sc. Computer ScienceUniversity of Port Harcourt · — — 2016
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