Mary R.
Junior Medical Information Specialist
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Mary Rose L., a distinguished Philippine Registered Nurse, has effectively combined her clinical expertise and administrative acumen in various healthcare settings, including roles as a Nurse Medical Information Specialist and a Medical Virtual Assistant. From July 2023 to April 2026, she adeptly handled detailed medical inquiries, provided evidence-based information on prescription medications, and maintained compliance with HIPAA regulations, contributing to patient safety. At Sky Global Experts, she enhanced clinic operations through proficient management of patient schedules and Electronic Medical Records (EMR), ensuring operational efficiency. Her solid background includes a comprehensive NCLEX-RN review at Carelon Global Solution, bolstering her practical knowledge across multiple specialties, such as adult health and medical-surgical nursing. Additionally, at Intellicare, she delivered on-site care adhering to health standards and safety policies. Her career demonstrates a consistent commitment to healthcare excellence, reinforced by her active Philippine Registered Nurse certification, valid until November 2028.
Experience
Nurse Medical Information Specialist
Conduent Business Solutions · 2026 — 2026Provided accurate, evidence-based medical information on prescription medications while ensuring adherence to HIPAA and company policies. Managed medical inquiries, documented adverse events and product technical complaints to support patient safety.Patient Scheduler
Sky Global Experts · 2023 — 2026Optimized clinic workflow by scheduling, rescheduling, confirming, and cancelling appointments. Ensured compliance with HIPAA regulations while managing Electronic Medical Records (EMR) - MEDENT.Nurse Trainee
Carelon Global Solution · 2022 — 2023Engaged in a comprehensive NCLEX-RN review program, enhancing knowledge in various nursing disciplines including adult health and pediatric nursing. Developed critical thinking and clinical judgment through structured training.Clinic Nurse
Intellicare · 2020 — 2020Delivered on-site nursing care while adhering to company health policies. Conducted patient assessments, monitored employee health, and provided first aid and basic nursing treatments.Staff Nurse
Makati Medical Center · 2018 — 2019Administered direct patient care, including assessments and medication administration. Developed communication strategies to address patient needs, ensuring adherence to nursing standards in documentation.Collections Representative
Foundever (formerly Sykes Asia) · 2016 — 2018Managed accounts for U.S. customers with delinquent auto loans. Contacted customers to discuss payment options and negotiated repayment arrangements.Email Support Representative
24/7 Customer Philippines · 2015 — 2016Handled a high volume of customer emails, assisting with order statuses, returns, and general inquiries while maintaining service level agreements (SLAs).Collections Representative
Concentrix (formerly Convergys) · 2014 — 2015Managed delinquent credit card accounts, negotiated payment arrangements, and provided assistance with repayment options and account explanations.Customer Service Representative
SPI Global · 2012 — 2013Delivered customer support for a telecommunications prepaid account, addressing inquiries and billing concerns while ensuring excellent service.
Skills & Expertise
Education
- Bachelor of Science in NursingInstitution not specified · 2007 — 2011
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