Mijoy B.

Followed up with customers regarding past-due accounts via various communication channels including phone, email, SMS, and letters. Sent reminders about payments, detailing due amounts, penalties, and available payment options. Assisted in negotiating payment arrangements or installment plans in accordance with company policy. Updated and maintained precise records of customer information and payments. Prepared daily and weekly reports on collections and aging summaries. Coordinated with internal teams such as credit, legal, and customer service. Ensured all collection activities adhered to company policies and regulations. Handled basic customer inquiries and escalated complex issues as necessary.

Generated leads and conducted cost-benefit and needs analyses for both existing and potential customers to meet their requirements. Prepared weekly and monthly performance reports. Established and nurtured positive relationships with clients while resolving customer problems and complaints to enhance satisfaction. Addressed client inquiries regarding credit terms, products, prices, and availability. Created quotation proposals and handled accreditation processes. Supplied management with insights on customer needs, issues, interests, competitive activities, and potential for new offerings.

Involved in telemarketing and managed the supplier accreditation process as required by customers. Organized sales administrative tasks related to proposal requests, sealed bids, e-bids, quotations, and invoicing, including coordinating delivery schedules. Prepared brochures and other materials needed for product presentations and exhibits. Managed purchase orders, sales invoices, and delivery logistics. Took responsibility for document preparation and coordination of product deliveries along with sales invoicing. Conducted monthly sales reconciliations while collaborating with sales officers to monitor active purchase orders and ensuring documentation of sales admin transactions.