Mary J.

Mary Joy S. is a dedicated Virtual Assistant with expertise in email and calendar management, customer service, and graphic design, honed over four years in the healthcare and retail sectors. Her career includes pivotal roles such as Specialty Pharmacy Representative at Concentrix, focusing on pharmacy benefit details and prescription order scheduling, where she proficiently managed high volumes of inquiries and facilitated efficient order processing. At Teleperformance, Mary Joy served as a Healthcare Insurance Member Services Representative, adeptly handling prior authorizations and appeals while training new staff on system navigation and call handling. Her background also includes managing customer service operations in a retail environment at Macy's. Mary Joy's commitment to delivering high-quality service is evidenced by her ability to resolve escalated concerns with empathy and accuracy, supported by strong verbal and written communication skills that enrich client interactions and relationship-building efforts.