Mary J.

I bring a rare and powerful combination to your team: formal, intensive VA training (ProVA) combined with 7+ years of elite corporate experience at global giants like Accenture and ByteDance. Whether I am optimizing complex data grids, protecting platform integrity, or scaling your social media presence, I treat your business goals with the same absolute dedication it takes to manage a household of 19 cats!

• Quality Analyst | Model Data | Search Operation

  ByteDance · 2025 — 2026
  Optimizes AI search infrastructure through precise data annotation, query-to-video relevance evaluation, and market-specific linguistic checks, successfully aligning machine learning outputs with local user intent on a global scale.

• Search Evaluation Specialist | Global E-commerce

  ByteDance · 2022 — 2025
  Optimizes the end-to-end shopping experience on TikTok Shop by evaluating and refining search result relevance. Analyzes search query outputs, investigates search inaccuracies ('bad cases'), and measures platform performance against alternative e-commerce giants to maximize result precision and minimize user search frustration

• Quality Assurance Analyst | Trust and Safety

  ByteDance · 2021 — 2022
  Evaluates global short-form video moderation quality against fast-evolving platform policies and regulatory standards. Spearheaded the Quality Assurance framework for the high-stakes Push Notification project, analyzing delivery accuracy, content safety, and policy compliance to protect millions of users from immediate exposure to high-risk material.

• Resolution Master | Senior Quality QA

  Accenture · 2018 — 2020
  Analyzes data to generate comprehensive QA reports on moderation trends, critical escalations, and policy vulnerabilities. Directly informs process improvements and collaborates with Policy and Product teams to refine content guidelines, optimizing enforcement consistency across global workflows.

• Content Moderation SME | Trust and Safety

  Accenture · 2018 — 2018
  Serves as a Trust & Safety Subject Matter Expert (SME), leading the onboarding, training, and continuous mentorship of new analysts. Directly improves team performance and closes knowledge gaps by calibrating reviewers on complex policies, SSI/NSFW edge cases, and critical workflows.

• Media Review Analyst | Content Moderator | Trust and Safety

  Accenture · 2015 — 2018
  Evaluates and moderates high-risk user-generated content—including Severely Sensitive Information (SSI)—to safeguard digital spaces, manage complex scenarios, and directly contribute to a safer, more inclusive online community for a diverse global user base. Policy Enforcement: Moderates high-volume, high-risk user-generated content, adhering to strict Trust & Safety guidelines to accurately classify and action SSI, NSFW material, and adult nudity. Risk Mitigation: Navigates complex, ambiguous, and sensitive scenarios daily, ensuring swift decision-making to mitigate platform risk and protect a diverse global user base. Platform Integrity: Contributes to maintaining a secure online environment by identifying emerging content trends and providing feedback on policy gaps

• Bachelor of Science in Secondary Education major in English

  Technological Institute of the Philippines - Quezon City · 2007 — 2012