Mary A.
Mid-Level Virtual Assistant and Customer Support Specialist
Open to offersNew to PlatformAbout
Mary Ann M. C. is a versatile Virtual Assistant with over six years of experience, specializing in customer service, technical support, and administrative tasks. She excels in managing customer interactions, where she handled 30–50+ interactions daily, resolving billing and technical issues at iQor Philippines Inc., and engaging with clients as a Chat Support Specialist at Concord Concept Outsourcing. Her efficiency in CRM management, email and chat support tools, and lead generation highlight her capabilities across different platforms, including Google Workspace and the Microsoft Office Suite. Additionally, her skills extend to basic graphic design using Canva, showcasing a blend of technical and creative expertise. With advanced training in general virtual assistance, Mary Ann is adept in data entry, scheduling, and client outreach, demonstrated through her comprehensive training in virtual assistance and marketing outreach.
Why hire me
Employers should hire me because I bring a strong work ethic, a positive attitude, and a commitment to delivering quality results. My background in customer service and chat support has taught me how to communicate effectively, solve problems, and provide a great customer experience. I'm a fast learner, dependable, and able to adapt quickly to new tools and processes. When I take on a task, I make sure it's done accurately and on time. I'm excited to contribute to a team where I can add value, continue growing, and help the business succeed.
Experience
Customer Service Representative & Technical Support
iQor Philippines Inc. · 2019 — 2025Handled between 30 to 50 customer interactions each day via phone and support channels. Resolved issues related to billing, accounts, and technical matters while ensuring high customer satisfaction. Contributed to upselling by recommending suitable products and services. Maintained accurate records and documentation in the internal CRM system. Enhanced first-call resolution by efficiently addressing customer needs. Showcased strong multitasking and problem-solving abilities in a fast-paced environment.Chat Support Specialist
Concord Concept Outsourcing · 2014 — 2018Managed multiple customer conversations in real time via chat support. Assisted customers with inquiries and provided guidance on products and services. Organized customer records for follow-ups and engagement tracking. Aided in identifying customer needs and supported lead qualification. Responded professionally and promptly while handling several chat interactions simultaneously.
Skills & Expertise
Education
- Computer Secretarial CourseUrdaneta City University · 2004 — 2005
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