Mary C.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Mary B. is a results-driven Virtual Assistant and Customer Support professional with over 8 years of experience in appointment setting, sales support, and client coordination. Her proficiency in managing high call volumes, handling escalations, and improving workflow efficiency has been demonstrated in roles across various industries, including pest control and holiday lighting services. As a Subject Matter Expert at Concentrix, she monitored agent performance and resolved complex issues, reporting performance metrics to leadership. In her role as a Virtual Assistant at Mosquito Hunters Pest Hunters, Mary efficiently managed 20-30 daily inbound calls, coordinated scheduling, and maintained digital records, significantly improving customer satisfaction and retention. Her expertise extends to software such as Microsoft Excel, CRM systems, and Google Workspace, enabling effective data entry and scheduling. Mary holds a Bachelor in Public Administration from the University of Caloocan City, which supports her practical approach to organizational challenges.
Experience
Appointment Setter
Programmer Coach · 2026 — 2026Executed outbound calls to leads interested in coding and software development. Qualified prospects based on their interests and learning goals, scheduled appointments for program consultations, and followed up via calls, emails, and texts to increase attendance.Virtual Assistant
Humbag Holiday Lighting · 2024 — 2025Managed customer inquiries and scheduled service installations while coordinating communication between clients and installation teams. Supported daily operations during peak business seasons and ensured accurate service tracking.Virtual Assistant
Mosquito Hunters Pest Hunters · 2023 — 2025Provided comprehensive virtual administrative support, including call handling, scheduling, and dispatch coordination. Managed daily inbound calls and inquiries while coordinating appointments and service bookings to enhance operational efficiency.Appointment Setter
Solar · 2022 — 2024Performed outbound calls and scheduled customer consultations with qualified leads. Maintained accurate records of appointments and follow-ups, converting leads through professional communication.Subject Matter Expert (SME)
Concentrix · 2019 — 2023Monitored agent performance and provided coaching for quality enhancement. Resolved escalated customer concerns and complex issues while reporting daily performance metrics and sales updates to team leadership.Sales Specialist
Teletransform · 2016 — 2019Conducted outbound sales calls focused on insurance-based products, explaining product benefits and managing customer objections. Ensured correct customer enrollment and documentation.Customer Service Representative
Collective Solution · 2015 — 2016Assisted customers with account management and guided them through technical support routing. Handled service enrollment alongside addressing inbound customer concerns.
Skills & Expertise
Education
- Bachelor in Public AdministrationUniversity of Caloocan City · 2009 — 2013