Mary G.
Mid-Level Sales Development Representative
Open to offersNew to PlatformPortfolios
About
Mary Grace G. is a highly skilled Sales Development Representative and Virtual Assistant with extensive experience in lead generation and customer service. She has demonstrated expertise in CRM management, handling both inbound and outbound communications, and maintaining effective client interactions. At Elevate Ecosystem, she conducts outbound prospecting and expertly schedules appointments to qualify leads for the sales team, while at Telus International Philippines, she effectively analyzed fraud patterns. Her technical proficiency includes AI tools like ChatGPT and productivity software such as Google Workspace and Microsoft365. With a Bachelor of Science in Business Administration from Mary the Queen College of Quezon City, Mary is remote-ready and available across U.S., UK, and AU time zones, ensuring a professional digital workspace with high-speed internet and state-of-the-art equipment.
Experience
Sales Development Representative
Elevate Ecosystem · 2025 — PresentPerformed outbound prospecting and engaged potential clients via calls, emails, and follow-ups. Scheduled appointments and qualified leads for the sales team while ensuring accurate record-keeping through CRM tools. Fostered strong customer relationships with effective communication.Fraud Detection Analyst
Telus International Philippines · 2022 — 2024Investigated suspicious transactions and activities, analyzing fraud patterns to escalate high-risk cases. Ensured compliance with company security protocols while providing detailed reports and documentation.Technical Support Representative
Transcom Worldwide Corp · 2021 — 2022Provided assistance to customers facing technical issues by delivering troubleshooting steps and support via phone. Successfully resolved account and system-related concerns, maintaining a high level of customer satisfaction.Junior Credit Advisor
HC Consumer Finance Philippines Inc. · 2017 — 2020Assisted clients with loan applications and credit inquiries, verifying customer information and financial documents. Provided education on financial products and payment processes, consistently meeting sales and performance targets.Customer Service Representative
FIS GlobalManaged customer inquiries and account-related issues, processing requests with accuracy and efficiency. Delivered professional customer service while handling sensitive customer information with confidentiality.Customer Assistant
Sanford Marketing CorporationSupported customers with product inquiries and purchases while ensuring organized inventory and product displays. Contributed to daily store operations and customer service activities.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Marketing ManagementMary the Queen College of Quezon City · — — 2014
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