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Mary J. — Mid-Level E-commerce Operations Specialist from Philippines

Mary J.

Mid-Level E-commerce Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Mary J. is a seasoned operations specialist with over 15 years of experience across diverse roles in administrative support, e-commerce management, and high-level customer service. At Allan Miles Consultancy, she excelled as a Project Manager and Head of Lead Generation, leveraging multiple social media platforms to spearhead lead generation efforts and manage a team of five, focusing on optimizing daily operations and team performance. Her tenure at Nolan and Vada saw her manage community engagement and digital content across platforms, enhancing brand visibility through meticulous SEO practices. At BHFO Inc, Mary supported multiple e-commerce brands by overseeing customer service, order management, and inventory control across platforms like Shopify and Amazon Seller Central. Her freelance career further highlights her prowess in online marketing, SEO optimization, and video editing, driving brand engagement and traffic for various industry clients. Mary also boasts fluency in English and Filipino and holds a Project Management Professional certification.

Experience

  • Project Manager/ Head of Lead Generation

    Allan Miles Consultancy · 2020 — 2026
    Spearheads lead generation through various social media platforms such as LinkedIn, Instagram, Facebook, and Tiktok. Manages a team of five, overseeing daily operations and team performance, while monitoring key performance indicators. Organizes standard operating procedures, and handles paperwork. Maintains communication with prospective clients and inquiries, performing regular follow-ups. Utilizes LinkedIn Sales Navigator and automation software for list building, and manages prospecting, outreach, landing pages, engagements, and bookings within an on-call/project-based setup.

  • Ecommerce Production and Design Assistant/Admin Support

    Nolan and Vada · 2022 — 2025
    Executes daily content across all digital platforms and manages community interactions, including inbox engagement and nurturing leads. Addresses inbound customer inquiries through email, chat, and social helpdesks, providing estimates and handling sales processes. Updates and maintains websites on Shopify and Woocommerce. Conducts on-page and off-page SEO to enhance brand visibility, and engages in photo editing, keyword research, and blog posting. Handles all administrative support including paperwork, logistics, and the creation of standard operating procedures.

  • E-commerce Specialist/Customer Service Representative

    BHFO Inc · 2018 — 2022
    Supports multiple e-commerce brands in customer service via email, phone, and live chat. Manages orders, returns, shipping, stock levels, inventory, and communication with the warehouse and sales team. Ensures the maintenance of customer records, including sales and daily reports. Researches Google Shopping and various marketplaces, demonstrating familiarity with footwear and apparel brands along with intermediate Excel skills. Builds manifests and conducts tracking of specific SKUs across multiple platforms including Shopify and Amazon Seller Central.

  • Shopify Operations Coordinator

    All Security Equipment · 2016 — 2018
    Develops Shopify operations with a product catalog of 100,000 SKUs, ensuring the integration of SEO-friendly keywords in product uploads. Responsible for proper keyword placement, alt-text, and meta tag management while overseeing inventory levels, stock variants, supplier SKUs, backorders, pre-orders, and visibility logic. Engages in inventory management and marketplace setup, as well as catalog organization.

  • Freelance Social Media Manager, SEO Specialist, Writer, Ecom Admin, VA, Customer Service, Video Editor

    null · 2014 — Present
    Develops and manages online marketing campaigns for clients across various industries, enhancing brand awareness and engagement. Organizes campaigns on social media platforms, including Facebook, Twitter, and Instagram, while creating original SEO content. Writes and manages websites focusing on strategic keyword placement and executes targeted campaigns and promotions. Provides customer service across different marketplaces and produces both long-form and short-form video edits. Conducts SEO optimization through on-page and off-page audits, improves site structure, metadata, and page speed, and implements effective backlink strategies. Conceptualizes, scripts, and produces short-form video content for platforms like YouTube Shorts and Instagram Reels, especially for AHU and ERV product lines.

  • BPO Call Center Agent

    null · 2003 — 2014
    Handled phone, chat, and email support for various companies including Kodak, General Motors, AT&T, and Spark NZ.