Mary A.

Mary A. is a dedicated Virtual Assistant with three years of intensive experience in the BPO industry, particularly excelling in omnichannel customer support, data management, and technical troubleshooting. She has demonstrated a proven ability to maintain a 98% customer satisfaction score while managing high-volume tasks under strict service level agreements. Mary is skilled at navigating complex CRM software such as Zendesk and Salesforce, emphasizing her expertise in managing customer interactions and sensitive data with unwavering adherence to privacy protocols. Her role as a Customer Service Representative and Technical Support Tier 2 at Concentrix involved handling 40-50 customer interactions daily, consistently surpassing CSAT and QA targets. In addition to these skills, Mary is proficient in Google Workspace, MS Office 365, and various communication tools like Slack, Zoom, and MS Teams. A graduate in Education Major in Filipino from Western Mindanao State University, she holds certifications in BPP, FPS, and Cookery, enhancing her versatility and cultural adaptability in diverse environments.