Maryam A.
Mid-Level Restaurant Service Manager
Open to offersNew to PlatformAbout
Maryam A. is an experienced professional in the retail and food service industries. She has served as a Head Service and Juicer at Cwie Mie Malang from October 2021 to April 2024, where she honed her skills in coordinating restaurant operations and leading staff training and development. In her role, Maryam focused on ensuring customer satisfaction and addressing complaints effectively, which resulted in a remarkable achievement of a 95% daily sales target through strategic and friendly promotions. Subsequently, she worked at Hop Hop Bubble Drink from April 2024 to January 2026 as a sales promotion girl, responsible for financial management, daily stock inventory, and customer service excellence. Maryam is proficient in operating POS systems and managing cash and non-cash payments. Her adept handling of customer expectations and maintaining the cleanliness of service areas underscores her commitment to delivering quality service.
Experience
Sales Promotion Girl
Hop Hop Bubble Drink · 2024 — 2026Managed daily financial operations of the store and conducted stock checks. Worked collaboratively to create an appealing display for customers. Collected customer feedback for the marketing team and handled various customer complaints.Head Service
Cwie Mie Malang · 2021 — 2024Conducted training and development for customer service staff. Coordinated restaurant operations with the service team, including VIP and special servers. Ensured that all customers left the restaurant with a positive experience. Handled customer complaints while prioritizing their comfort.
Skills & Expertise
Education
- High School DiplomaSMA Paket C Wiraguna · — — 2022
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